Product Overview
Kigali -three solutions to help you work smarter with Amazon Connect and Amazon Chime. User driven it is a simple to use reporting, wallboard and general management solution delivering insights to drive the highest levels of productivity, assist with resource planning, increase service levels and reduce and manage call costs. Users of AWS Connect and Chime require analytical tools purpose-built for these unique environments. That's what you get with Kigali -a suite of three tools developed to help you run a more efficient and profitable operation.

Kigali Connect provides real-time and historical wallboards and reports for Amazon Connect.
This is the tool that keeps your finger on the pulse of your call center activity. Kigali Connect's fully customisable live and historical wallboards show a fast-changing situation as it happens. Keep queue times down to the levels needed to meet your KPIs and to maintain superb customer service. View and monitor the performance of individual agents or teams to see where intervention or additional resources are needed. With Kigali Connect you can be even more brilliant at what you do.

Kigali Analytics provides monitoring, analytics and reporting for Amazon Chime
Kigali Analytics lets you see into the heart of Amazon Chime. No more guesswork, now you can see details on how individuals and teams are performing and associated costs. Kigali Analytics provides your managers with their own fully customisable windows on the individual and collective activities that matter. It gives them the data and the insights to make meaningful change - to cut costs, save time, and boost productivity.
Kigali Number Manager gives users a single view for quick and efficient management of multiple DID ranges.
Kigali Number Manager brings DID range management together in a single screen. It saves time and reduces risk by automating the aspects of number management that are prone to human error. With Kigali Number Manager, you can add new ranges, allocate DIDs or extensions for new starters and identify unallocated DIDs.