Altinity Enterprise Support for ClickHouse

Problem Reporting and Inquiries Altinity offers a variety of convenient options to open support cases: Web-based trouble tickets, Slack channel, or Email. Zoom-based calls are also supported. Cases are tracked in an easy-to-use web-based system.

SLA Altinity believes in your applications as much as you do. We offer service level agreements to match the criticality of user systems ranging from 8×5 support to 24×7 with guaranteed response times based on severity and financial penalties for non-performance.

Performance Altinity is expert at schema design and query performance tuning. We can help reduce response times by 50% or more.

Bug Fixes Altinity offers fixes for bugs that cause crashes, corrupt data, deliver incorrect results, reduce performance, or compromise security. We support ClickHouse itself and related software like open source drivers. Fixes include patch delivery and instructions for applying correction.

Operations Altinity provides expert advice to save time and resources when installing and operating ClickHouse. These include installation, configuration, scale-up/down. Altinity engineers possess knowledge that goes beyond available documentation to help you get apps up quickly without costly mistakes.

Security Altinity support engineers can provide best practices to lock down servers and help users get through InfoSec reviews. This help is necessary for many companies to get applications out the door and into production. Altinity support engineers can help users check security settings on running systems or prior to deployment to ensure ClickHouse is securely configured.

Roadmap and Upgrade Altinity closely tracks current releases and can notify customers when it is safe to apply a new release as well as provide procedures to upgrade analytic applications safely and efficiently. We also closely monitor development roadmaps and help users plan for new features.

System Audits Altinity will gladly audit supported systems on a regular basis to check for misconfiguration, opportunities to boost performance, hidden problems, and security issues. The process is interactive, meet the Altinity team and talk with the folks who will be standing behind your production development.

ClickHouse is a registered trademark of ClickHouse, Inc.