Sold by: Zendesk
Deployed on AWS
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Overview
As champions of customer service, Zendesk provides the complete customer service solution that's easy to use and scales with your business.
Trusted by over 160,000 businesses, Zendesk enables personalized and effortless conversational experiences across any channel and device. Setting your teams up for success with a powerful workspace that centralizes all conversations and empowers agents with the out-of-the-box tools they need to solve the issue at hand.
Powered by AWS, our open and flexible platform integrates with the rest of your tech stack, giving you a complete view of your customer with built-in analytics and automations. We have over 1,200+ pre-built integrations in our Marketplace, as well as the tools to create and configure custom experiences. Zendesk connects natively to AWS - simplifying the process of building with Zendesk. Learn more http://zendesk.com/aws .
Core capabilities:
- Support across web, social, and mobile channels
- AI-powered bots
- Knowledge management
- Unified agent workspace
- Routing and intelligence
- Pre-built and custom integrations
- Real-time reporting and analytics
Please DO NOT PURCHASE via this public offering as you will be billed without gaining access to Zendesk. For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@zendesk.com , for a private offer.
Highlights
- Conversational experiences: Meet your customers where they are, providing support over messaging, live chat, social, email, or voice.
- Unified agent workspace: Manage and respond to customers from one unified workspace, with complete customer context-including 1,200+ pre-built integrations.
- Automations, Bots and intelligence: Built-in routing, workflows, and analytics to automate repetitive tasks, optimize your business, and increase agent productivity
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Suite Enterprise | Deliver personalized customer experiences at scale | $150.00 |
Suite Team | Get the CX fundamentals right | $49.00 |
Suite Growth | Cost-effectively meet rising support volumes | $79.00 |
Suite Professional | Improve collaboration and streamline operations | $99.00 |
Dimension | Cost/unit |
|---|---|
Additional usage fees as agreed upon in MSA | $0.01 |
Additional usage fees as agreed upon in Service Order | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Our people are your people - Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk. https://support.zendesk.com/hc/en-us
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Generative AI Integration
Utilizes generative AI to enable agents to generate responses, translate conversations, and automate workflows in real-time
Omnichannel Communication Management
Seamlessly manages customer conversations across multiple channels including voice, email, webchat, SMS, social platforms, WhatsApp, and messaging applications
Amazon Connect Native Integration
Fully integrates with Amazon Connect contact flows, routing profiles, queues, phone numbers, voice and webchat, customer profiles, tasks, and custom Lex bots
Knowledge Base Interaction
Automatically surfaces information to help agents resolve customer queries more efficiently
Cross-Channel Communication Tracking
Provides threaded communication history enabling agents to view complete customer interaction context across different communication channels
Cloud Contact Center Platform
AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
AI-Powered Agent Assistance
Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
Omnichannel Engagement
Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
Integration Capabilities
Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
Vertical-Specific Solutions
Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
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Customer reviews
0 ratings
0 AWS reviews
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6055 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Sports
Zendesk is the best CRM tool for Customer Service
Reviewed on Jul 03, 2025
Review provided by G2
What do you like best about the product?
Easy to navigate, beginner-friendly. Can be used on both mobile and PC.
What do you dislike about the product?
There were instances where we had to redo linking our IG and Facebook accounts because it constantly failed. Customer Support takes a while to respond.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has been a huge help by making customer support easier to manage and more accessible. Everything is in one place—whether it’s email, chat, or phone—so I can handle multiple channels without jumping between different tools. It’s also really user-friendly, which means I can focus more on helping customers rather than figuring out the platform. The ability to automate repetitive tasks and use macros also saves time and keeps responses consistent.
Abhin K A.
Best Tool to Handle Client Issues Way Easier
Reviewed on Jul 01, 2025
Review provided by G2
What do you like best about the product?
Zendesk really helps us tract client issues easily. We mostly use it to raise and track tickets when partners face problems with loan against mutual funds. It’s super easy to use, clean layout, quick ticket updates, and it keeps everything organized. I also like how you can add internal notes so the whole team stays in sync. We use Zendesk on a daily basis and this tool has made life easy.
What do you dislike about the product?
Sometimes the ticket update timestamp takes a while to reflect real-time changes, which can be confusing. Also, it would be helpful if we could close a ticket without assigning it first
What problems is the product solving and how is that benefiting you?
Earlier, client queries were scattered across emails and chats. Zendesk brings everything into one place, making support much more manageable. It’s helped reduce confusion, speed up response times, and improved how we follow up.
Computer Software
Most comprehensive support software out there
Reviewed on Jun 27, 2025
Review provided by G2
What do you like best about the product?
I've spent over a decade managing and administrating customer support and Zendesk is the most comprehensive tool for ticketing and communications management out there. Lots of mature features and extensive customizability.
What do you dislike about the product?
Pricing per agent is extremely prohibitive. To get the full suite of tools, even more so. Some of their functionality while flexible and capable isn't very intuitive.
What problems is the product solving and how is that benefiting you?
Ticketing system, user knowledgebase
Christopher R.
Pricey But Fantastic
Reviewed on Jun 26, 2025
Review provided by G2
What do you like best about the product?
Zendesk was easy to use, easy to set up, and we used it daily for everything we needed. We barely scratched the surface with tons of integrations for everything we could imagine.
It's Zendesk, the most popular and most ubiquitous PSA for a reason.
Their customer support is top notch and was very helpful in getting us going and staying going.
It's Zendesk, the most popular and most ubiquitous PSA for a reason.
Their customer support is top notch and was very helpful in getting us going and staying going.
What do you dislike about the product?
Our only complaint with Zendesk was the cost.
What problems is the product solving and how is that benefiting you?
When we used it, it solved all of our customer relation, dev task tracking, and project management needs.
Hattie P.
Smooth process for all things Customer Service
Reviewed on Jun 24, 2025
Review provided by G2
What do you like best about the product?
Easy to use, with quick implementation when introduced to a team.
What do you dislike about the product?
Some limitations on the ESPs it can be integrated with.
What problems is the product solving and how is that benefiting you?
Customer service - response templates AI and more.