Sold by: Freshworks Inc.
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Grow revenue fast with context-driven sales with a modern, easy-to-use CRM that your teams will love.
Sold by: Freshworks Inc.
Overview
Freshsales is a modern and easy-to-use CRM that combines the power of sales force automation, chat, and telephony in one smart and comprehensive solution. Powered by Freddy AI, Freshsales can help you discover the best leads, boost customer engagement, visually manage pipeline, forecast revenue with intelligence, drive deals to closure, and even nurture existing customers.
Plans & Pricing : Each plan has different feature-set & pricing (https://www.freshworks.com/crm/pricing/ )
Some of the key features available in the most-popular plan (Enterprise) are: Contact and Account Management Pipeline Management Auto-profile Enrichment AI-powered Deal Insights Sales Forecasting Predictive Contact Scoring Custom Modules Sales Sequences Chat Campaigns (Whatsapp, Apple Business Chat, Facebook) Workflows Web Forms Custom Reports & Dashboards Advanced Access & Control (Role-based access) Mobile App for iOS and Android (Available for all plans)
For Additional queries, Different plan options, or Custom / Volume Pricing via Private Offer please contact us at channels-awsportal@freshworks.com
Highlights
- Generate more opportunities, identify promising leads, and have conversations with context: Turn your website into a lead generation machine. Surface the best leads, communicate across a customer-preferred channels, and personalize messages based on behavior.
- Drive deals to closure, faster. Improve sales conversions with AI-powered insights: Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.
- Customer 360 degree view made easy. Grow customer value with integrated sales and support: Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.
Details
Features and programs
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Free | Get sales and marketing teams organized with built-in chat, email, and | $0.00 |
Growth | Powerful CRM automation to help growing teams personalize and scale cu | $11.00 |
Pro | Everything you need to manage multiple sales and marketing teams, and | $47.00 |
Enterprise | CRM your way with advanced customization, governance, and controls | $71.00 |
Vendor refund policy
Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are nonrefundable. No refunds shall be issued for partial use or non-use of the Service(s) by You provided however You shall be eligible for a pro-rated refund of the Subscription Charges for the remainder of the Subscription Term if You terminate Your Account as a result of a material breach of these Terms by Us.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
We offer free support for all our customers. We provide a 247 email support and 245 Chat/Phone support crm-support@freshworks.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Rob J.
Very good Product
Reviewed on Apr 11, 2025
Review provided by G2
What do you like best about the product?
The time it takes to get used to Freshworks when you implement it is straightforward, It is nice and easy to implement and get the process of the ground. The user base is very easy to use and getting the system to how you like it is very nice. This is now used every day by our IT teams and the integration is being considered by other departments.
What do you dislike about the product?
The backened system is quite hard to understand, There customer support is very script based and doesnt help in all cases.
What problems is the product solving and how is that benefiting you?
Implemented a very good IT system and helped us massivly in IT.
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Julla J.
A great CRM option for SMEs
Reviewed on Apr 10, 2025
Review provided by G2
What do you like best about the product?
Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, however, they could add more in their marketplace.
What do you dislike about the product?
Moving features that were previously available in a lower-tier subscription to a higher-tier subscription.
What problems is the product solving and how is that benefiting you?
Unifying customer records for sales, marketing and support purposes.
Information Technology and Services
Ease of use
Reviewed on Mar 27, 2025
Review provided by G2
What do you like best about the product?
UI and simplicity. I love that it is so simple and easy to use Freshsales. It is also easily integrated with other tools.
What do you dislike about the product?
It doesnt have a strong CPQ module and they could make that better.
What problems is the product solving and how is that benefiting you?
It helps with my day to day CRM management
Carsten M.
AI kills the leadscore
Reviewed on Feb 14, 2025
Review provided by G2
What do you like best about the product?
Freshsales provides the basic CRM functions
What do you dislike about the product?
The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbot is useless and Freddie destroys lead scoring and can't be turned off.
What problems is the product solving and how is that benefiting you?
Dealing with customer data
Alexis L.
Had to Negociate for a Refund but they were Fair and Did It
Reviewed on Jan 30, 2025
Review provided by G2
What do you like best about the product?
A Standard CRM tool.
Plenty of functionalities.
Plenty of functionalities.
What do you dislike about the product?
Upon automatic renewal of my subscription, I asked them to refund me as we were not going to need it for the upcoming year.
I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair.
I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair.
What problems is the product solving and how is that benefiting you?
Freshworks eneqble smy business to properly collect prospect leads and interact with those leads using email automation and sales pipeline.