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    Listing Thumbnail

    Cognigy.AI - AI Agents for Enterprise Contact Centers

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    Sold by: Cognigy.AI 
    Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
    Listing Thumbnail

    Cognigy.AI - AI Agents for Enterprise Contact Centers

     Info
    Sold by: Cognigy.AI 

    Overview

    Open image

    Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

    Built on the world's leading Conversational AI platform, Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. With dozens of pretrained skills and Agentic AI capabilities, the platform seamlessly integrates into enterprise systems including Amazon Bedrock. By leveraging memory and context, Cognigy's AI Agents provide hyper-personalized interactions and strengthen customer relationships. Agentic AI also fosters collaboration between AI and human agents, giving them superpowers to deliver exceptional service.

    Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestle, DHL, Lufthansa Group, Mercedes-Benz, and Toyota.

    Highlights

    • Pre-trained Agentic AI Agents with industry-specific skills and common service processes that can speak 100+ languages across 30+ voice and digital channels using over 100 prebuilt integrations.
    • Multi-model LLM orchestration supporting leading vendors such as Amazon Bedrock, OpenAI, Azure OpenAI, Anthropic, Co:here, Google and Aleph Alpha.
    • AI-powered knowledge management using semantic search and Generative AI to deliver accurate, contextual and individual answers to customer questions.

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Cognigy.AI - AI Agents for Enterprise Contact Centers

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (4)

     Info
    Dimension
    Description
    Cost/12 months
    Basic 5K pm
    Platform & Setup fee, 60K conversations pa, Standard Support
    $43,080.00
    Basic 5K pm + VG
    Platform & Setup fee, 60K conversations pa, 5 VGs, Standard Support
    $53,916.00
    ELA_PrivateSaaS
    Enterprise License Agreement for upto 10M conversations pa
    $1,000,000.00
    ELA_Ramp
    Ramp up cost for ELA for Cognigy AI and Voice Gateway for 10M conversations pa
    $200,000.00

    Vendor refund policy

    NA

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Customer reviews

    Ratings and reviews

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    0 ratings
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    12 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Richa B.

    Affordable and convenient

    Reviewed on Sep 18, 2024
    Review provided by G2
    What do you like best about the product?
    One need not to be coder to use this , it helps in saving time and easier to use
    What do you dislike about the product?
    Limited analytical possibilities, less possiblities of advanced chat flow
    What problems is the product solving and how is that benefiting you?
    It helps one to maintain several chatbots, it's a great fit considering it's price
    Prabal K.

    Amazing, very advance conversational Ai and very easy to use

    Reviewed on Feb 01, 2024
    Review provided by G2
    What do you like best about the product?
    It is very essy to use and it has many tools intents, archors etc that canbe used to make chatbots easily, i realy loved it
    What do you dislike about the product?
    Overall i loved it but i must mentioned that it does not support an extensive workflow.
    What problems is the product solving and how is that benefiting you?
    Made it possible to monitor automation tasks on RPA platforms.
    Retail

    We are partnering often with Cognigy. They offer a great product for many of our customers.

    Reviewed on May 22, 2023
    Review provided by G2
    What do you like best about the product?
    Lots of features, while still easy to use.
    What do you dislike about the product?
    Sometimes (our) customers are too small to benefit from Cognigy.
    What problems is the product solving and how is that benefiting you?
    Our customers need to automate conversations. The more, the better. And Cognigy enables to do that with them.
    Jordan B.

    Conversational AI and Agent Assistance at its best

    Reviewed on Apr 28, 2023
    Review provided by G2
    What do you like best about the product?
    Cognigy as a platform is very easy to use - quick to learn, fast to build solutions and has a great library of integrations to work with out of the box. Access to a wide range of well-known endpoints make it versatile, whilst functionality for voice bots, automated agent assistance and analytics make it a powerful and transformative tool to enhance the customer and agent experience.
    What do you dislike about the product?
    Some additional detailed academy learning on Voice Gateway and the architecture of Cognigy in the Contact Center would be beneficial to help round out knowledge of how Cognigy fits into the tech landscape of a customer. Some more out of the box reusable components would also help to speed up development.
    What problems is the product solving and how is that benefiting you?
    An effective and easy to implement tool for driving key improvements to Contact Center metrics and KPIs - AHT, Contact Deflection, Agent Attrition, ESAT, CSAT and much more
    Daniel O.

    Great way of bringing Conversational AI to business users

    Reviewed on Apr 28, 2023
    Review provided by G2
    What do you like best about the product?
    It's easy to use for business users and it brings voice, chat and other technologies together on one platform
    What do you dislike about the product?
    Nothing. The tool is open and easy tonise
    What problems is the product solving and how is that benefiting you?
    I help clients to transform their contact centers. Cognigy is an easy way to achieve automation across your contact center.
    View all reviews