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Overview
Agentic AI Agents for Enterprise Contact Centers
Agentic AI Agents for Enterprise Contact Centers
Platform Features
AI Agent Skills & Integrations
Pre-trained AI Agents that support customers
Unmatched Enterprise Contact Center Focus
The Leading AI Agent Orchestration Platform
Analyst Recognition
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Product video
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Built on the world's leading Conversational AI platform, Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. With dozens of pretrained skills and Agentic AI capabilities, the platform seamlessly integrates into enterprise systems including Amazon Bedrock. By leveraging memory and context, Cognigy's AI Agents provide hyper-personalized interactions and strengthen customer relationships. Agentic AI also fosters collaboration between AI and human agents, giving them superpowers to deliver exceptional service.
Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestle, DHL, Lufthansa Group, Mercedes-Benz, and Toyota.
Highlights
- Pre-trained Agentic AI Agents with industry-specific skills and common service processes that can speak 100+ languages across 30+ voice and digital channels using over 100 prebuilt integrations.
- Multi-model LLM orchestration supporting leading vendors such as Amazon Bedrock, OpenAI, Azure OpenAI, Anthropic, Co:here, Google and Aleph Alpha.
- AI-powered knowledge management using semantic search and Generative AI to deliver accurate, contextual and individual answers to customer questions.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
---|---|---|
Basic 5K pm | Platform & Setup fee, 60K conversations pa, Standard Support | $43,080.00 |
Basic 5K pm + VG | Platform & Setup fee, 60K conversations pa, 5 VGs, Standard Support | $53,916.00 |
ELA_PrivateSaaS | Enterprise License Agreement for upto 10M conversations pa | $1,000,000.00 |
ELA_Ramp | Ramp up cost for ELA for Cognigy AI and Voice Gateway for 10M conversations pa | $200,000.00 |
Vendor refund policy
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