Commvault Enterprise Support
By:
Commvault
Commvault helps customers assess design implement and maintain data management solutions that deliver immediate value and sustainable results. Coupled with modernized education and enterprise support options your business is well prepared for data protection & recovery.
Overview
Personalized. Proactive. Predictive.
Your business data is the key to your success. Your Commvault solution is more than just industry-leading data management software. It’s a strategic investment. Maximize your return with Commvault Enterprise Support.
How it works
Our Enterprise Support Program is Commvault’s most comprehensive support offering and is designed to provide strategic, world-class technical management for all aspects of our customers’ enterprise data management solution. We partner fully with our customers to enable their success, and to provide business stakeholders with the highest level of customer satisfaction, all while safeguarding technology investments and intellectual property (Learn more).
Commvault's Enterprise Support Program is powered by your Techincal Account Managers and Support Account Managers who are focused on working collaboratively to quickly, efficiently, and securely meet your business data management needs (Learn more).
Commvault's Enterprise Support Program is an uplift from our premium support options (Learn more), focused on providing strategic guidance and support to your hybrid data landscape.
What is included
- 24/7/365 Global Support Queue
- 15-minute response time for Severity 0 issues (SLA)
- Premium Ops Management Reporting
- Access to the Strategic Account Management (SAM) Service Desk – a single point of contact for incident escalation and coordination of support activity on behalf of the customer (Learn more)
- Incident management and trending, support analytics and monitoring
- Monthly technical reviews that address Commvault operational objectives
- Technical Account Manager (onsite and remote) with a strategic partnership with your business (Learn more)
- Personalized resources to help overcome business and technical hurdles
- Commvault Services Credits toward Professional Services and Training Units
- Accelerated access to subject matter experts and development staff
- Onsite educational and infrastructure assessments
To obtain custom seller rates please contact aws@commvault.com
| Sold by | Commvault |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
| Dimension | Cost |
|---|---|
| Enterprise Support (annual) | Contact seller for rate |
| Enterprise Support (monthly) | Contact seller for rate |
| Enterprise Support - Additional Region (annual) | Contact seller for rate |
| Support Account Manager (annual) | Contact seller for rate |
| Support Account Manager (monthly) | Contact seller for rate |
| Support Account Manager (annual) - Ent. Support Uplift. | Contact seller for rate |
| Technical Account Manager (annual) - Shared (20%) | Contact seller for rate |
| Technical Account Manager (annual) - Shared (50%) | Contact seller for rate |
| Technical Account Manager (annual) - Dedicated | Contact seller for rate |
| Technical Account Manager (annual) - Ent. Support Uplift | Contact seller for rate |
Support
Commvault's Customer Support Services delivers a continuum of support offerings to meet changing needs: Standard, Premium, Proactive and Enterprise. Commvault's Maintenance Advantage (MA) e-Support portal is available 24x7x365. It includes a comprehensive knowledge base, product updates, software fixes, and incident tracking and reporting, among the many capabilities that are accessible through this web-based repository.
Contact Customer Support Toll Free: +1 877-780-3077