CaseTranslate for Salesforce provides accurate, secure, real-time, multilingual text translation for contact center case and ticket data. Running in your AWS environment, you no longer need to build complicated case routing rules based on the availability of multilingual agents. CaseTranslate for Salesforce automatically translates case notes, case description, or any text field into the preferred language of the reader in real time. Built natively on AWS, CaseTranslate’s serverless, event-based architecture delivers extremely high-volume and highly accurate translation. Developed by a team with over a decade of experience with Salesforce and AWS, CaseTranslate improves your customer and agent experience by breaking down language barriers.

Built on the award winning Amazon Translate service, CaseTranslate supports 71 languages and variants and is growing. The neural translation engine is always learning and improving allowing you to focus on your business and not on building translation services.

Have your teams up and running in minutes with no coding required.

Some common use cases include:

• Reduce training time of new agents when expanding into new geographies
• Analyze global customer call transcripts for themes, patterns and sentiment
• Provide “follow the sun” support
• Improve contact center efficiency
• Simplify case routing rules based on language availability
• Hand off between against with different language skills
• Extend multilingual support to other channels

Supported languages and variants (71): Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Bengali, Bosnian, Bulgarian, Chinese (Simplified), Catalan, Chinese (Traditional), Croatian, Czech, Danish, Dari, Dutch, English, Estonian, Finnish, French, French Canadian, Georgian, German, Greek, Gujarati, Haitian Creole, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Maltese, Mongolian, Norwegian, Farsi (Persian), Pashto, Polish, Portuguese, Romanian, Russian, Serbian, Sinhala, Slovak, Slovenian, Somali, Spanish, Spanish Mexican, Swahili, Swedish, Filipino Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, and Welsh. Between these languages, the service supports 4970 translation combinations