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    Writer

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    Sold by: Writer 
    Deployed on AWS
    Writer is the fully integrated generative AI platform for enterprises. Transform work across every team.
    4.4

    Overview

    WRITER is the enterprise AI platform for agentic work. We help the world's largest enterprises automate complex workflows and orchestrate work with governed AI agents-so you can automate processes, improve decisions, and scale impact with security, compliance, and control built in.

    WRITER gives everyone a way to design agents for their work. Business users design and customize agents without code, while developers can extend them with pro-code tools, custom APIs, and integrations. Teams get instant value while IT maintains full control through built-in governance.

    WRITER combines native governance and observability with interoperability, so IT can extend monitoring, security, and model guardrails through the tools they already trust. Comprehensive logs support security and auditability. Fine-grained permissions, role-based access, and environment controls ensure the right actions are taken by the right agents under the right conditions.

    Our platform is enterprise-ready, supporting secure deployment options and integrating with your existing stack. We're compliant with SOC 2 Type II, GDPR, HIPAA, PCI, and the ISO trust triad. You keep your data ownership, your controls, and your flexibility, while accelerating time to value.

    That's why leaders at Vanguard, Salesforce, Prudential, and Qualcomm choose WRITER to scale AI safely, strategically, and on their terms.
    Visit us at https://writer.com/ .

    Highlights

    • End-to-end AI agent platform: Build, activate, and supervise AI agents that automate complex, cross-system workflows with governance baked in.
    • Built for everyone: Business users design agents without code; developers extend them with pro-code tools, custom APIs, and integrations.
    • Native governance & observability: Centralized dashboards, fine-grained permissions, and full lifecycle controls ensure compliance at scale

    Details

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    Delivery method

    Deployed on AWS
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    Introducing multi-product solutions

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    Multi-product solutions

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (1)

     Info
    Dimension
    Description
    Cost/12 months
    Writer Platform
    For full platform access
    $350,000.00

    Additional usage costs (1)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Description
    Cost/unit
    additional
    Additional Usage
    $1.00

    Vendor refund policy

    All fees are non-refundable and non-cancellable except as required by law.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Support

    Vendor support

    Email support services are available from Monday to Friday.
    support@writer.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Updated weekly
    By Writer
    By Perplexity Enterprise Pro

    Accolades

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    Top
    10
    In Text
    Top
    100
    In Natural Language Processing
    Top
    10
    In Content Creation, Research

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    1 reviews
    Insufficient data
    Insufficient data
    Insufficient data
    Insufficient data
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    AI Agent Orchestration
    Platform enables design and deployment of AI agents that automate complex, cross-system workflows with built-in governance controls.
    No-Code and Pro-Code Development
    Supports both no-code agent design for business users and pro-code extensibility through custom APIs, integrations, and developer tools.
    Native Governance and Observability
    Provides centralized dashboards, fine-grained permissions, role-based access controls, and comprehensive audit logs for compliance and security monitoring.
    Enterprise Security and Compliance
    Compliant with SOC 2 Type II, GDPR, HIPAA, PCI, and ISO standards with support for secure deployment options and data ownership retention.
    Platform Interoperability
    Integrates with existing enterprise tools and systems, allowing extension of monitoring, security, and model guardrails through trusted third-party solutions.
    Natural Language Processing Interface
    Intuitive search and chat interface enabling users to access, locate, and retrieve information across enterprise and external information systems through natural language queries.
    Generative AI Architecture
    Industry and enterprise-aware generative AI architecture combined with natural language understanding, retrieval AI models, and reinforcement learning technologies.
    Model-Driven Architecture
    Patented model-driven architecture that is model-agnostic and interoperable with major enterprise data stores and applications including Oracle ERP, Salesforce, SAP, ServiceNow, Databricks, Snowflake, Palantir, Workday, and Microsoft Dynamics 365.
    Ranked Results with Data Lineage
    Ranked list of results against all relevant enterprise and external information systems with complete data lineage and source attribution tracking.
    Advanced AI Models
    Leverages state-of-the-art AI models to deliver accurate, context-aware answers with inline citations.
    Real-Time Internet Browsing
    Provides real-time internet browsing capabilities to deliver accurate answers with up-to-date sources.
    Data Privacy and Security Compliance
    Ensures user data is never used to train AI models and complies with SOC2 security standards.
    Single Sign-On and User Management
    Supports single sign-on (SSO) authentication and user management for secure organizational access.
    File Upload and Analysis
    Enables file uploads for document analysis, fact-checking, and automated summarization capabilities.

    Contract

     Info
    Standard contract
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    4.4
    111 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    68%
    26%
    3%
    2%
    1%
    2 AWS reviews
    |
    109 external reviews
    External reviews are from G2 .
    Shreya Mangla

    Offline editing has supported long-term document work and signing in varied network conditions

    Reviewed on Apr 11, 2026
    Review from a verified AWS customer

    What is our primary use case?

    My main use case for Writer  is creating documents, editing a document for signing, and formatting a document. For those purposes, I used Writer , and I feel comfortable with it. Recently, I used Writer for creating a freelance agreement document.

    What is most valuable?

    What I liked about using Writer for that freelance agreement is that it has all the formatting features. Usually, Google Docs is compatible only for online features, but Writer allows me to edit offline as well, which was a significant advantage.

    The best features Writer offers are editing, signing, and converting it into any downloadable format. I can use it offline and share it with anyone, either as a link or as a file. Out of those features, I find myself using offline editing and converting most often. I use Writer usually and often on a regular basis. I need to have both features in parallel, and I feel that offline editing is more compatible because sometimes there are network issues in the rainy season, so offline editing is essential. This is the main advantage, unlike Google Docs which does not support that.

    Writer has definitely helped me personally with my work. Usually, Writer is the only app that I always keep downloaded. I never delete it because it is more compatible and easier for me to use.

    What needs improvement?

    If Writer could convert images into any format like WebP and resize them or convert them to JPG, PNG, or any format, that would be great because it would reduce the document size and make it more compatible.

    For how long have I used the solution?

    I have been using Writer for approximately six to seven years.

    What do I think about the stability of the solution?

    Writer is stable for me with no issues or crashes.

    What do I think about the scalability of the solution?

    Writer can definitely handle it in all ways if my needs grow. Most of the companies I know, which I have worked with, usually prefer Writer over Google Docs.

    How are customer service and support?

    I have not had any chance to meet or contact customer support for Writer, but I am sure that the service will definitely be great.

    Which solution did I use previously and why did I switch?

    Previously, I used Google Docs and switched to Writer because Google Docs is completely online, and in offline format, it feels too heavy. I had to switch from Google Docs to Writer.

    What's my experience with pricing, setup cost, and licensing?

    Regarding pricing, if I ever had a chance where I want to update or use multiple features, I would like to go to the pro version, but currently, I do not need that. I think the pricing is good as I checked those prices, and they seem reasonable. The setup will definitely be easy, and I do not face any issues. I have also heard that customer support is easy for me to use.

    What other advice do I have?

    If a person can use Writer and work on the same document, that would be great. I am not sure whether that feature is there or not, but there is no frustrating feature about Writer. All the features are good and easy to use. I rate Writer 10 out of 10 because all the features that I prefer are there in Writer, and I feel it is a good choice. There is nothing frustrating about Writer thus far. Writer is the best choice and can help in formatting, editing, and converting files into any format. In today's time, I do not think Google Docs can compete with Writer as it is outstanding.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Bhanu Prakash D.

    Fantastic Tool for Documentation, Needs Better Prompt Engineering

    Reviewed on Apr 08, 2026
    Review provided by G2
    What do you like best about the product?
    I use WRITER mainly for writing documentation, creating presentations, and also for code snippets. It's been a fantastic tool for an 'agenting' experience, where it effectively manages HTML files and applications for onboarding or educational experiences. This is especially true for the agent degree part. WRITER is pretty powerful and serves as a great tool. The agenting AI experience is impressive. Whatever I ask WRITER to create, whether it's an HTML application, a PDF, or infographics, the tool performs fantastically, especially when I provide the right prompt. It does a very good job in creating detailed PDFs by accessing source PDFs and HTML applications like 'click to open.' I've done that and it's been a great experience. Also, the initial setup was a cakewalk; you just log in and you're good to go, making it very easy.
    What do you dislike about the product?
    I think Writer needs to have updated information, especially retrieval arguments to generative AI, to verify if the document is accurate or not. Sometimes it accesses outdated information, which can affect the summary section. It also lacks support for creating the right prompt, which can be challenging since not everyone is good at prompt engineering. It would be great if Writer could help create a detailed prompt that users could review, making the customer journey smoother.
    What problems is the product solving and how is that benefiting you?
    WRITER helps summarize documents, giving me a gist of the content to decide if it's worth reading, especially useful for long documents.
    Kevin R.

    User-Friendly with Quick Output, Needs Minor Fixes

    Reviewed on Apr 08, 2026
    Review provided by G2
    What do you like best about the product?
    I use WRITER for a lot of tasks, as it's a full-stack AI. We created agent-specific playbooks, which are very specific and help our designers initiate tasks efficiently, analyze client needs, and produce output at lightning pace backed by learning science. This makes our training process more efficient and effective. I love the super easy-to-use UI and how all functions are communicated directly to users, making it very user-friendly. It's great how it allows us to play around with new functions as they are released, like the playbook feature, which we immediately used. I appreciate how they iterate, say these iterations, and how easy it is to use. Even with technical declinations, designers can use it along with some SOPs, which is cool. That's what I like the most about WRITER.
    What do you dislike about the product?
    There's bug fixes needed, but veryu minor one. For example, the agents are only detecting five items in the knowledge graph, but in reality, there are like 500 documents there. The organization of the agents and the knowledge graphs, as well as a lot of admin stuff, could be streamlined to be easier to use. Again, it's a non-issue right now, but those are things I believe can be improved.
    What problems is the product solving and how is that benefiting you?
    I use WRITER for grammar checking and aligning language with clients' preferences. It enhances efficiency by enabling agent-specific tasks through playbooks. We also streamline the end-to-end training processes, making them more effective with learning science that is baked in the documents we created that WRITER references.
    Luana G.

    Feels Like a Personal Assistant, But Pricey

    Reviewed on Apr 08, 2026
    Review provided by G2
    What do you like best about the product?
    I use WRITER for my personal projects, and it mainly helps me come up with ideas and assists me in developing them. I like that it constantly asks for my input and really feels like having a personal assistant. I really like that it takes the time to 'think' and come up with the best answer, not just the first. I had no trouble at all with the initial setup.
    What do you dislike about the product?
    It is a bit expensive, and I feel like its video-making abilities could be a little bit improved.
    What problems is the product solving and how is that benefiting you?
    WRITER helps me come up with ideas and assists me in developing them. It feels like having a personal assistant.
    James L.

    Time-Saving with Intuitive Playbooks

    Reviewed on Apr 08, 2026
    Review provided by G2
    What do you like best about the product?
    I really like the playbooks feature in WRITER, which allows me to share an easily readable workflow that can be instantly run by others without having to explain everything. It saves a lot of time compared to other chat models that feel like a black box. With WRITER, I need much less explanation because everything is laid out step by step in a readable format. The initial setup was very easy thanks to the workshop session that got everyone up to speed, and I've been using it most days since.
    What do you dislike about the product?
    Some of the features seem to have overlap or confusing use cases like the skills / knowledge graphs / voices, it can be hard to tell when to employ each.
    What problems is the product solving and how is that benefiting you?
    WRITER helps me automate repeatable tasks, saving time with easy-to-run playbooks and readable workflows, reducing the need for explanations.
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