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This free, 60-90 minute workshop will show you how to use a Bedrock framework with your existing systems to enable customers, partners, and employees to perform self-service tasks.

Leverage AWS contact center infrastructure to automate routine tasks, providing customers with quick and convenient self-service access. This offering enhances operational efficiency and customer satisfaction by ensuring personalized, 24/7 service availability.


Discover how self-service options using AWS contact center infrastructure can automate routine tasks, allowing quick customer access to information and reducing the need for live agent interaction. This automation leads to improved operational metrics like shorter wait times. Personalized experiences enhance customer satisfaction by providing efficient, tailored interactions. Additionally, the system offers 24/7 assistance, ensuring customers can access services anytime, optimizing convenience and accessibility.

Benefits of Conversational and Generative AI Self-Service Options for You:

Automating Repetitive Tasks

Allowing customers to skip the account verification process enables them to avoid lengthy phone wait times, providing instant access to their account details. It simplifies the customer experience, reduces operational pressure, and allows your organization to allocate resources more efficiently while focusing on addressing more complex inquiries.

Reducing Wait Times

Direct access to information and services can improve KPIs, enhancing satisfaction and productivity.

Personalized Experiences

Personalizing customer experiences leads to higher satisfaction and loyalty, improving brand perception and retention rates.

Provide 24/7 Availability

24/7 availability ensures customers can access services conveniently, irrespective of time or location. This around-the-clock availability can dramatically enhance customer experience, reduce missed opportunities for engagement, and position your organization as a responsive and customer-centric entity in the market.


  • Duration: 60-90 minute consultation and workshop
  • Free
  • Components:
    • Discover: How to use your AWS infrastructure to automate repetitive tasks in your contact center, such as account verification, to offer your customers quick and convenient self-service solutions. This session will delve into the setup, integration, and administration of these automated systems to improve your operational efficiency.
    • Dive into: the methods and technologies behind creating personalized customer experiences using conversational and generative AI. Learn how to utilize AWS services to tailor interactions based on customer data, improving engagement and satisfaction through efficient, customized service paths.
    • Develop: a comprehensive strategy for providing round-the-clock self-service, ensuring customers have consistent access to the information and services they need. This part of the workshop will focus on leveraging AWS for continuous availability, including using AI to manage and respond to customer inquiries outside standard business hours.


To continue our collaboration and help guide you through the intricacies of integrating and maximizing the Amazon Bedrock framework within your organization, we suggest the following engagements:

Sold by 1904labs
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.


How we support you

  • Contact us anytime at
  • We will provide persona and roadmaps for your adoption
  • We will provide detailed designs for your implementation
  • We will give you all demonstration materials
  • We can schedule additional meetings as needed
  • We will help you present this content to internal stakeholders
  • We will work with you to establish a Proof of Concept or Minimum Viable Product

What we do

1904labs will help you discover ways to enable your business with Amazon Bedrock, building a roadmap of how you can integrate Amazon AWS products such as Lex, Connect, Lamda, Cohere, and Bedrock. We will partner with you at any level from needs analysis, strategic planning, proof-of-concept development, or custom development and deployment.