VMware Customer Success offerings – VMware Success 360 and VMware Technical Account Management – can help you accelerate time to value of your VMware solutions, optimize operations, take the best next steps toward achieving your goals, and keep pace with rapid technology changes.

VMware Success 360

VMware Success 360 is a comprehensive success offering that guides you through all stages of your journey with VMware products. We’ll work with you to define your outcomes and track key success metrics. We’ll also proactively monitor your progress and offer guidance, resources, and adjustments as needed. Components include:

• Success Planning provides personalized guidance to help you achieve outcomes faster
• Adoption Guidance and Workshops help you with onboarding, adopting, consuming, and optimizing your VMware technology
• Digital Learning empowers your team to gain new skills to accelerate your technology value realization
• Dedicated and Proactive Support with predictive issue prevention and fast, prescriptive problem resolution help to maximize productivity and uptime

Technical Account Management

Technical Account Management provides your organization with a VMware subject matter expert, advocate, and advisor who will equip your organization with proven methodologies and exclusive tools to keep your VMware initiatives on track. Deliverables include:

• Roadmap and Assessments to assess your technology, process, and skills capabilities against industry performance metrics and create outcome-focused roadmaps and plans
• Solution Guidance for solution planning and deployment best practices developed from thousands of customer engagements
• Operations Optimization that will perform system health checks to provide recommendations for improving efficiency, resiliency, security, and sustainability
• Industry Insights and Benchmarking that position you to stay ahead of technology changes and inform the next steps of your digital transformation journey

Our broad expertise and deep knowledge of VMware technology can help reduce risk and complexity. You’ll have better access to VMware resources and better visibility into VMware solutions and product roadmaps, giving you a more strategic view and helping you to plan for and adopt new technology faster.

With a consistent way of working with VMware, we will help you continually realize value and achieve outcomes faster from your investments.