Overview

Product video
Dovetail is the first AI-first customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail automates end-to-end qualitative data analysis and insight discovery, enhances collaboration between teams, and drives action. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing.
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@dovetail.com , for a private offer.
Highlights
- Projects: Talk to customers, we'll do the rest. Turn customer conversations, docs, and user feedback into instant insights. Empower your org with customer knowledge to unlock infinite possibilities.
- Channels: From overwhelming feedback to focus. Turn all your customer feedback into real-time insights with AI. Uncover trends and build products people love. Hear the voice of the customer.
- Ask Dovetail: Ask Dovetail literally brings the voice of your customer directly to Slack and Microsoft Teams, giving you customer insights at the speed of AI.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
---|---|---|
Enterprise | Please reach out to AWS-Marketplace@dovetail.com for custom pricing. | $100,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
---|---|
Overage above contracted amount. | $0.01 |
Vendor refund policy
You will not be entitled to a refund of paid and outstanding fees.
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Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Find the answers you need to help leverage the full potential of Dovetail and start enabling your teams to build better products.
You can contact support at support@dovetail.com . Support is available 24/7. We'll respond within 24 hours.
You will have a dedicated customer success manager. The customer success team can be contacted at customersuccess@dovetail.com . Customer success is available from 7:00 a.m. to 7:00 p.m. US PST, Monday through Friday.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Makes our jobs easier
The best tool for organizing interviews and finding themes
A melhor ferramenta para compilar entrevistas
Dovetail is a great place to be fast
Generally, dovetail in it's previous incarnation provided everything needed to do the qualitative digging for insights.
Also, the transcription just doesn't do german as well as one might hope. That's not a problem, but it would be nicer to have direct quotes more accessible.
Love This Tool! Strong foundation, excited to see it scale!
The UI looks really modern and inviting.
The global AI search is amazing!
I love the feeds and am super excited for the AI podcasts.
My stakeholders love using Dovetail!
I enjoy the Dovetail community on slack.
The pace of product delivery is great!
The speed of their support team is fantastic as well.
They offered trainings and taxonomy workshops as a part of implementation and that was really helpful.
I wish they would offer more education materials for viewers / consumers of research, vs just researchers.
I wish access levels were more robust.
I wish there was better filtering and logic in place for search.
Their AI tagging and highlighting is really cool, I just wish it was more robust/accurate so it'd be suitable for day to day use.
One thing I wasn't expecting to be difficult but turned out to be lacking are the limitations on managing workspace fields/tags in bulk. For example, lets say I added a country field for each of my interviews and i wanted to go back to my old interviews and assign a country to them. There is no bulk, repository wide way to apply this. You can do it project by project, or interview by interview, but I have 1000+ of these and that would take so much time. This is a problem cause taxonomies change over time and need to adapt in many different ways. Hoping they pay attention to improving this aspect of the product to help make it more scalable.
I wish their PII redaction features weren't exclusive to the highest tier. I know enterprises often need this more, but this is more of an ethical issue than anything. Making it simple to protect participant privacy shouldn't be limited to those who can shell out for the highest priced tier. I think they should repackage this feature in a lower tier, but try to replace it with a new, less essential feature at that enterprise tier.