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    Dovetail

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    Sold by: Dovetail 
    Dovetail is the first AI-first customer insights hub, helping thousands of teams build better products.

    Overview

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    Dovetail is the first AI-first customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail automates end-to-end qualitative data analysis and insight discovery, enhances collaboration between teams, and drives action. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing.

    For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@dovetail.com , for a private offer.

    Highlights

    • Projects: Talk to customers, we'll do the rest. Turn customer conversations, docs, and user feedback into instant insights. Empower your org with customer knowledge to unlock infinite possibilities.
    • Channels: From overwhelming feedback to focus. Turn all your customer feedback into real-time insights with AI. Uncover trends and build products people love. Hear the voice of the customer.
    • Ask Dovetail: Ask Dovetail literally brings the voice of your customer directly to Slack and Microsoft Teams, giving you customer insights at the speed of AI.

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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    Enterprise
    Please reach out to AWS-Marketplace@dovetail.com for custom pricing.
    $100,000.00

    Additional usage costs (1)

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    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    Overage above contracted amount.
    $0.01

    Vendor refund policy

    You will not be entitled to a refund of paid and outstanding fees.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Find the answers you need to help leverage the full potential of Dovetail and start enabling your teams to build better products.

    You can contact support at support@dovetail.com . Support is available 24/7. We'll respond within 24 hours.

    You will have a dedicated customer success manager. The customer success team can be contacted at customersuccess@dovetail.com . Customer success is available from 7:00 a.m. to 7:00 p.m. US PST, Monday through Friday.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Ratings and reviews

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    145 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Information Technology and Services

    Makes our jobs easier

    Reviewed on Jan 06, 2025
    Review provided by G2
    What do you like best about the product?
    Ability to easily build video reels for presentations
    What do you dislike about the product?
    Wish the AI features were more robust, but they have improved
    What problems is the product solving and how is that benefiting you?
    Helps us analyze audio/video data much faster
    Melanie G.

    The best tool for organizing interviews and finding themes

    Reviewed on Dec 13, 2024
    Review provided by G2
    What do you like best about the product?
    Great interface. It's easy to upload content and keep it organized. You can also highlight important passages and find themes, which you can then tag- which is such a time saver when you're revisiting interviews years later.
    What do you dislike about the product?
    The price. My organization can't afford to give everyone access, so the information needs to be shared in different ways.
    What problems is the product solving and how is that benefiting you?
    It lets all of the designers on the team organize their content in the same place. We can find common themes across our products.
    Luciana G.

    A melhor ferramenta para compilar entrevistas

    Reviewed on Dec 05, 2024
    Review provided by G2
    What do you like best about the product?
    É uma ferramenta perfeita para estudar e compilar entrevistas. É fácil de usar e cria um banco de dados com muitos insights que facilitam as análises. Então, eu a uso frequentemente, no mínimo todo mês. Ajudou-me a vincular muitas entrevistas que realizei, com vários temas, para conectá-las todas e pesquisar. Perfeito!
    What do you dislike about the product?
    The transcript in Brazilian Portuguese could be better, it takes a lot of work to rewrite everything. Also to give some courses on how to use, best practices in research and compiling interview data, tagging.
    What problems is the product solving and how is that benefiting you?
    Helps me to organized and analyze customer feedback, users interviews, by centralizing everything. It's perfect to analyze all the recordings, building one huge database, that I can search everything and tag. Helps me to create insights with evidence, to link contexts and easy to share with the team.
    Computer Software

    Dovetail is a great place to be fast

    Reviewed on Dec 02, 2024
    Review provided by G2
    What do you like best about the product?
    I particularly enjoyed the dovetail onboarding. Rarely have I seen a product so well-designed to be understood intuitively.
    Generally, dovetail in it's previous incarnation provided everything needed to do the qualitative digging for insights.
    What do you dislike about the product?
    The functionality has a small downside for visual thinkers. While text and video are easily tagged and spectacularly searchable, the same doesn't apply to images within the notes.
    Also, the transcription just doesn't do german as well as one might hope. That's not a problem, but it would be nicer to have direct quotes more accessible.
    What problems is the product solving and how is that benefiting you?
    Dovetail streamlines the process of digging into video content and creating actionable highlights for stakeholders. Specifically the ease of switching between detail and the whole context is a particularly lovely feature. The opportunity to communicate findings supported by how the conclusions came about in reasonable time makes alle the difference.
    Ashley C.

    Love This Tool! Strong foundation, excited to see it scale!

    Reviewed on Nov 27, 2024
    Review provided by G2
    What do you like best about the product?
    I cannot imagine going back to how I was analyzing things before. The other repo competitors in this space don't really compare to Dovetail IMO.

    The UI looks really modern and inviting.

    The global AI search is amazing!

    I love the feeds and am super excited for the AI podcasts.

    My stakeholders love using Dovetail!

    I enjoy the Dovetail community on slack.

    The pace of product delivery is great!

    The speed of their support team is fantastic as well.

    They offered trainings and taxonomy workshops as a part of implementation and that was really helpful.
    What do you dislike about the product?
    Initially, trying to figure out the structure of Dovetail and how to use it can be overwhelming.

    I wish they would offer more education materials for viewers / consumers of research, vs just researchers.

    I wish access levels were more robust.

    I wish there was better filtering and logic in place for search.

    Their AI tagging and highlighting is really cool, I just wish it was more robust/accurate so it'd be suitable for day to day use.

    One thing I wasn't expecting to be difficult but turned out to be lacking are the limitations on managing workspace fields/tags in bulk. For example, lets say I added a country field for each of my interviews and i wanted to go back to my old interviews and assign a country to them. There is no bulk, repository wide way to apply this. You can do it project by project, or interview by interview, but I have 1000+ of these and that would take so much time. This is a problem cause taxonomies change over time and need to adapt in many different ways. Hoping they pay attention to improving this aspect of the product to help make it more scalable.

    I wish their PII redaction features weren't exclusive to the highest tier. I know enterprises often need this more, but this is more of an ethical issue than anything. Making it simple to protect participant privacy shouldn't be limited to those who can shell out for the highest priced tier. I think they should repackage this feature in a lower tier, but try to replace it with a new, less essential feature at that enterprise tier.
    What problems is the product solving and how is that benefiting you?
    Dovetail takes large amounts of unstructured, qualitative data and makes it easy for my company to leverage it whether through reports I make my self or giving them the tools to explore this data independently.
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