Sold by: EPN.Cloud
We provide a one-stop solution for Freshworks Freservice, covering licensing, implementation, and consultation services. Freshservice is an AI-powered ITSM solution that helps businesses enhance IT operations efficiency, streamline service management, and optimize employee experience with fewer resources.
Overview
Our Solution is ideal for companies seeking guidance to define their process scope and implement Freshworks Freshservice. Our services include:
- Advisory Workshops: We conduct regular meetings with your core team to identify needs and define your project scope.
- Configuration and Implementation: We provide Platform Configuration support to help your team fully leverage Freshservice's capabilities.
- User Training Workshop: We deliver hands-on training to optimize your customer service workflow and automation.
- Customer Support: We respond to emails within one business day. Our support hours are Monday through Friday, 10 AM to 5 PM (GMT+8), excluding Taiwan national holidays.
Highlights
- Freshservice, built on the ITIL 4 framework, delivers the ultimate ITSM solution, making enterprise-grade service management accessible and affordable. Powered by AI, it enables contextual and intelligent service delivery, enhancing operational agility while improving employee and end-user satisfaction.
- Our expert team conducts personalized Advisory Workshops and provides Platform Configuration support to help your team fully leverage Freshservice's capabilities.
- Hands-on training workshops and fast customer support, with email responses within 1 business day (Monday–Friday, 10 AM to 5 PM GMT+8).
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Software associated with this service
Freshservice
By Freshworks Inc.
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.