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Premium Customer Success for Prisma Cloud includes:

Onboarding Assistance - Our team will assist you during initial configuration to help you expedite your setup and follow best practices.

Technical Support - Preimum Customer Success provide 24 x 7 telphone support and 1 hour response times (S1)

Education & Training - Includes key knowledge transfer and training options to best take advantage of Prisma Cloud. Also provides access to free digital learning courses

Optimized Experience - Includes annual product health checks, customize success plans, periodic operations reviews, and executive business reviews.

Sold by Palo Alto Networks
Fulfillment method Professional Services

Pricing Information

Dimension Cost
Pricing Request Contact seller for rate


Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts who are available to support your Palo Alto Networks security deployment. This support level also gives you access to Security Assurance to assist when a security incident occurs and you need to augment your staff with security experts.

  • US: 866 898 9087
  • Int'l: +1 408 738 7799
  • EMEA Support: +31 20 808 4600 (Available from all countries)
  • APAC Support: +65 3158 5600 (Available from all countries)
  • Japan Support: +01 2018 4025 (Toll free from Japan only)
  • Australia Support: +1 800 002 378 (Toll free from