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    Mindful

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    Sold by: VHT 
    With omnichannel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint.

    Overview

    With omni channel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint.

    Create the perfect time every time. With Mindful Scheduler, customers can request a call anywhere its most convenient for them, and your brand. Bridging digital and voice experiences, we carry context to the agent so they're more prepared and your customers never repeat themselves.

    Turn hold time into free time. No one likes waiting on hold. Mindful Callback is the original best in class solution that gives customers the choice of how they connect with your brand. Detailed queue depth and pacing help brands quickly react and offer a memorable experience every time.

    Tie it all together. Your customers pick the channel that suits them best at any given moment. With Mindful Handoff, all the channels, touch points, and transitions fade away, so your customer gets something they didn't think they could get: an easy answer.

    Get real time feedback you can act on. Having a pulse on the voice of the customer is critical for success. Mindful Feedback gives enterprise brands real time insights needed to make crucial changes, crafting a glowing customer journey that squashes negative experiences before they snowball.

    Why Mindful? Seamlessly transition customers. Mindful carries context across all channels including voice, SMS, and chat, to help continue your conversations and say goodbye to dead ends.

    Maximize reconnects with automated texts. SMS based notifications keep interactions on track and automatically confirm, remind, and follow up with customers, no agent required.

    Real-time actionable CX metrics. Dashboards visualize impact metrics like usage and acceptance rates, hold time averages, scheduled vs. ASAP requests, and more.

    Low-code deployment. Embed Mindful Scheduler to your website, app, and chatbot with a simple copy and paste, and customize it with a few lines of CSS.

    Integrate with your existing tech stack. Mindful is platform-and technology-agnostic to work seamlessly with any tech stack, CCaaS platform, or telephony infrastructure.

    Cloud ready and implementable in days. We work closely with you to go live with the Mindful platform and all capabilities in less than 30 days, start to finish.

    With omni channel call scheduling, seamless channel transitions, automated SMS notifications, and insight through real-time customer feedback and robust analytics, Mindful shows up at critical journey points to provide a premier experience across every touchpoint.

    Mindful Integrates with Amazon Connect At Mindful, our mission is to give customers the best communication engagement experience possible and our integration with Amazon Connect lets us take that a step further. With Mindful integration to Amazon Connect, your organization can now leverage Mindful Callback, our proven customer-first call scheduling, helping you deliver better customer experiences, increase net promoter score (NPS), and improve agent efficiency at scale.

    To receive a demo or unlock additional conversation volume, product features, and custom pricing, EULA or a private contract please contact us at: mindfulforaws@getmindful.com .

    Additional Integrations: In addition to Amazon Connect, Mindful also integrates with the Five9, Twilio Flex, Genesys Cloud, Nice InContact, 8x8, Avaya, Cisco, and Genesys platforms.

    Highlights

    • Low-code deployment and Cloud-ready and implementable in days.
    • Integrate with your existing tech stack.
    • Mindful delights brands in all verticals including Government, Retail, Financial Services, Insurance, Travel and Hospitality, and more.

    Details

    Sold by

    Delivery method

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (3)

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    Dimension
    Description
    Cost/12 months
    Cost savings %
    Standard Tier
    Platform fee with 50,000 conversations and launch pack
    $63,500.00
    0%
    Professional Tier
    Platform fee with 250,000 conversations and launch pack
    $355,000.00
    0%
    Enterprise Tier
    Platform fee with 1,000,000 conversations and launch pack
    $1,180,000.00
    0%

    Vendor refund policy

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    support@getmindful.com  getmindful.com/support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    6 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    James R.

    Easy to use

    Reviewed on Jun 05, 2024
    Review provided by G2
    What do you like best about the product?
    It is really easy to use for agents, supervisors and administrators.
    What do you dislike about the product?
    The transcription is not great. It struggles with a lot of common words and phrases.
    What problems is the product solving and how is that benefiting you?
    Mindful is providing customer feedback to our team.
    Financial Services

    Excellent Customer Service Experience. System working well, very rare issues.

    Reviewed on Aug 29, 2022
    Review provided by G2
    What do you like best about the product?
    the System experience. Big thanks to Alejandro Chavez for all his assistance.
    What do you dislike about the product?
    I have nothing to say on that. we like everything.
    What problems is the product solving and how is that benefiting you?
    post call surveys.
    Derick H.

    Robust and user-friendly tool

    Reviewed on Aug 17, 2022
    Review provided by G2
    What do you like best about the product?
    The tool is very simple to set up and easy to use while being robust enough to provide all of the CSAT and NPS data we could ever need. The Mindful team has also been very accommodating in providing us with thorough and prompt support throughout our partnership.
    What do you dislike about the product?
    In the year+ we have used Mindful we have not run into any aspects we do not like.
    What problems is the product solving and how is that benefiting you?
    Mindful has allowed us the ability to gain customer insights we had not had access to in the past. With these insights, we have been able to understand how to better support our phone team (improved refresher training programs, improved new hire onboarding experiences, and improved opportunities for agent coaching) allowing us to better serve our customers.
    Government Administration

    State of Connecticut Department of Social Services

    Reviewed on Aug 16, 2022
    Review provided by G2
    What do you like best about the product?
    I like the flexibility of being able to pivot quickly while maintaining exceptional customer service. The ability to enable or disable additional features for optimization allows us to maximize our return on investment.
    What do you dislike about the product?
    Not having a designated resource with background knowledge of your business to assist at a moment’s notice. All issues are always resolved but having a dedicated resource assigned to your organization will help to identify and resolve issues much quicker.
    What problems is the product solving and how is that benefiting you?
    Mindful is helping to reduce the physical wait-time of our callers, allowing them to be able to carry on with their day while they wait in the virtual queue. This has been extremely beneficial as we’ve been able to reduce our call wait time significantly while providing a more rewarding customer service experience.
    Consumer Goods

    Helped save our NPS

    Reviewed on Aug 15, 2022
    Review provided by G2
    What do you like best about the product?
    The tool is easy to use, and our customers greatly appreciate the call back functionality
    What do you dislike about the product?
    I do wish that we could buy fewer contacts
    What problems is the product solving and how is that benefiting you?
    Mindful helped us during peak times to keep our customers off hold and in their minds out of the queue. Folks are much less agitated when they don't have to hear 25 minutes of hold music before an agent can address their need.
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