Overview

ASAPP Messaging was built with generative AI at its core for transformative agent performance, seamless customer control, and powerful analytics for supervisors.

ASAPP Messaging helps agents achieve maximum productivity. Its AI-native architecture creates significant productivity gains for agents because of its ability to utilize AI throughout all aspects of customer interactions. The platform improves the more agents use it, driving record levels of agent throughput, concurrency, and time to proficiency.

Low digital adoption persists in enterprises today - and this means they miss out on both the cost and customer experience benefits of messaging channels. ASAPP Messaging drives digital adoption to new levels - meeting customers where they are with a cohesive, omni-channel interaction product and driving ditial traffic with features that encourage customers to message instead of call. ASAPP's platform enables a fully asynchronous experience, allowing customers to easily switch between channels without losing their context.

Highlights

1 - Inherently AI-Native, with generative AI features seamlessly integrated throughout the platform to make all agents more efficient and effective
2 - Powerful automation capabilities including both generative and traditional virtual agents, to increase containment, drive digital adoption, and provide better customer experiences
3 - Built and battle tested for enterprises, providing both rich post-call analytics and insights as well as powerful self-service tooling

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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

ASAPP Messaging Lite

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

12-month contract (1)

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Dimension	Description	Cost/12 months	Overage cost
ASAPP Messaging Lite Proof of Value	ASAPP Messaging Lite includes 25k Interactions. Custom and Enterprise pricing available upon request.	$50,000.00

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Your purchase includes enterprise-grade support from dedicated account managers and a technical support team. For any questions, contact our experts by email at aws-marketplace@asapp.com .

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2 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Taruna K.

Great alternative than the BOT responses!!

Reviewed on Apr 17, 2024

Review provided by G2

What do you like best about the product?

While using the platform as a customer support expert, ASAPP has been solving it's purpose with it's user friendly responses to the concerns and also addresses and acknowledges the customer's need with keywords to filter and help the best out of query in realtime. Has confined space which allowed perfectly in accessing the accounts of customers and make responses query centric.

What do you dislike about the product?

It needs a few updates i.e., regarding the tagger and login time mapping. Else it's best in this segment.

What problems is the product solving and how is that benefiting you?

I've been using to manage customer's accounts and dealing with the queries where I use to get time in researching the root causes while the platform helped in engaging the converstion by providing quick reposnces and make the customer feel actively heard like humans. It's like a co-pilot to the service industry like mine.

ASAPP Works well for Chat support to customers

Reviewed on Oct 06, 2020

Review provided by G2

What do you like best about the product?

It is very easy to access Customer account details. It have wonderful automated responses which are suggested based on customer's question. Not only these, but it can provide you hassle free copy feature of text of mobile numbers.

It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer.

What do you dislike about the product?

Nothing much to dislike but it forgets the total login hours after it is closed by myself also.

What problems is the product solving and how is that benefiting you?

Technical issues regarding Internet for customer and the major benefits are Auto pilot.

Recommendations to others considering the product:

You can go for it and no regrets later. It is the best tool in market. It is the best for chat with customers