Overview
Coveo is an AI-native platform designed to deliver personalized, seamless experiences throughout the customer lifecycle, across commerce, service, websites, and workplaces. By integrating enterprise-wide content into a unified index enriched with mature AI models, Coveo powers real-time search, recommendations, and generative answering. This advanced AI capability enables businesses to create highly tailored interactions that align with customer needs, enhancing satisfaction, building loyalty, and driving cost savings. Coveo's platform transforms how brands interact with their customers by delivering relevant information exactly where and when it's needed.
Coveo's partnership with AWS further amplifies its capabilities, combining its AI-driven knowledge and product discovery platform with the scalability, security, and reliability of AWS infrastructure. By leveraging AWS's machine learning and cloud capabilities, Coveo ensures faster, more accurate search results and recommendations. This synergy allows organizations to seamlessly integrate Coveo's AI-powered solutions with their existing AWS environments, optimizing customer interactions at scale. Together, Coveo and AWS empower businesses to innovate, enhance performance, and maintain flexibility while delivering cost-efficient, personalized experiences that drive business growth.
Highlights
- Secure: Keep your interactions secure and your business protected The entire Coveo Platform™ is built with security at the forefront: Governance certified by ISO international data security standards. Maturity models based on CoBIT. Security processes defined by the ISM3. And, measures taken from the NIST special publications. ISO 27001 certified, HIPAA compliant.
- Coveo's intelligent search and recommendation technology platform, delivers intuitive experiences that respond to context and behaviour without overhauling your current technology infrastructure and team.
- Analytics: The words that people use to search and their paths for content discovery can give you powerful insight into what they want. With Coveo, learn from queries, questions, and clicks, and their impact on corporate KPIs.
Details
Pricing
Dimension | Description | Cost/36 months |
---|---|---|
Enterprise | 100K Query per month (QPM)/Contact Coveo for details | $0.01 |
Pro | 100K Query per month (QPM)/Contact Coveo for details | $0.01 |
Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Ticket based https://connect.coveo.com/s/ 1.866.266.1583
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Coveo is a great partner with innovative solutions and great support
Best Search Platform
Easy to set up, and deeply customisable
AI-Powered Enterprise Grade SaaS Search Platform
All key search features provided by Coveo are backed by AI-powered models, which elevate the user search experience to the next level with contextual and relevant search results.
The best part, based on multiple implementations I have been part of, is the ongoing continuous improvement.
This can be achieved by simply adjusting the configuration and settings in the platform without needing developer assistance, based on insights from the Coveo analytics dashboard.
This helps to show the value/ ROI- that Coveo brings to the business.
Not sure - if it would be feasible to have a tier for small-scale customers - that includes a couple of generic connectors and limited models, which would serve the basic search needs of a website at a more affordable price.
It allows us to create an Amazon-like search experience with ease, eliminating the need to reinvent the wheel.