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    Coveo Search

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    Sold by: Coveo 
    Coveo is an AI-native platform that delivers personalized experiences across the customer lifecycle, integrating enterprise-wide content through a unified index. It leverages advanced AI models to power seamless search, recommendations, and generative answering across commerce, service, websites, and workplaces. By using contextual customer data, Coveo creates tailored experiences that enhance customer satisfaction, build loyalty, and reduce costs.
    Listing Thumbnail

    Coveo Search

     Info
    Sold by: Coveo 

    Overview

    Coveo is an AI-native platform designed to deliver personalized, seamless experiences throughout the customer lifecycle, across commerce, service, websites, and workplaces. By integrating enterprise-wide content into a unified index enriched with mature AI models, Coveo powers real-time search, recommendations, and generative answering. This advanced AI capability enables businesses to create highly tailored interactions that align with customer needs, enhancing satisfaction, building loyalty, and driving cost savings. Coveo's platform transforms how brands interact with their customers by delivering relevant information exactly where and when it's needed.

    Coveo's partnership with AWS further amplifies its capabilities, combining its AI-driven knowledge and product discovery platform with the scalability, security, and reliability of AWS infrastructure. By leveraging AWS's machine learning and cloud capabilities, Coveo ensures faster, more accurate search results and recommendations. This synergy allows organizations to seamlessly integrate Coveo's AI-powered solutions with their existing AWS environments, optimizing customer interactions at scale. Together, Coveo and AWS empower businesses to innovate, enhance performance, and maintain flexibility while delivering cost-efficient, personalized experiences that drive business growth.

    Highlights

    • Secure: Keep your interactions secure and your business protected The entire Coveo Platform™ is built with security at the forefront: Governance certified by ISO international data security standards. Maturity models based on CoBIT. Security processes defined by the ISM3. And, measures taken from the NIST special publications. ISO 27001 certified, HIPAA compliant.
    • Coveo's intelligent search and recommendation technology platform, delivers intuitive experiences that respond to context and behaviour without overhauling your current technology infrastructure and team.
    • Analytics: The words that people use to search and their paths for content discovery can give you powerful insight into what they want. With Coveo, learn from queries, questions, and clicks, and their impact on corporate KPIs.

    Details

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    Delivery method

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    36-month contract (2)

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    Dimension
    Description
    Cost/36 months
    Enterprise
    100K Query per month (QPM)/Contact Coveo for details
    $0.01
    Pro
    100K Query per month (QPM)/Contact Coveo for details
    $0.01

    Vendor refund policy

    No Refunds

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Ticket based https://connect.coveo.com/s/  1.866.266.1583

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Customer reviews

    Ratings and reviews

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    115 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Pat F.

    Coveo is a great partner with innovative solutions and great support

    Reviewed on Jul 09, 2024
    Review provided by G2
    What do you like best about the product?
    Coveo's support is what I enjoy the most wheather it is a simple question or a complaex bug they are always there to help.
    What do you dislike about the product?
    Sometimes I feel the PS organization is more focused on billing hours than the success of the customer.
    What problems is the product solving and how is that benefiting you?
    Combing our different sources into one search experience and now providing a safe, conservative Generative AI search experience.
    Neil W.

    Best Search Platform

    Reviewed on Jun 03, 2024
    Review provided by G2
    What do you like best about the product?
    Easy to use, highly configurable, very customizable, allows for multiple user experiences using the same sources, multiple models that are customizable, number of OOTB connectors, covers many different verticals (commerce, CRM, AEM, Websites, etc), 100% cloud based, hosted search pages.
    What do you dislike about the product?
    Many new feature releases and updates requires a lot of time and effort to keep up.
    What problems is the product solving and how is that benefiting you?
    Minimizing Agent swivel, integrating with the community and unifying search across the business.
    Financial Services

    Easy to set up, and deeply customisable

    Reviewed on May 22, 2024
    Review provided by G2
    What do you like best about the product?
    Very quick to get started, the built in templates and defaults are very effective. You can quickly deploy an effective search experience. If your use case requires more customisation, there is wide scope to make changes to the processing flow. The documentaion is very comprehensive, and there is great support from CSMs.
    What do you dislike about the product?
    So far, everything has worked well, nothing to dislike.
    What problems is the product solving and how is that benefiting you?
    Providing customer facing search across the product catalogue and support documentation
    Kumar S.

    AI-Powered Enterprise Grade SaaS Search Platform

    Reviewed on May 22, 2024
    Review provided by G2
    What do you like best about the product?
    Indexing content along with associated permissions (if any) is very easy, thanks to the out-of-the-box, built-in connectors, and generic connectors that Coveo comes with - that fits almost all use cases.

    All key search features provided by Coveo are backed by AI-powered models, which elevate the user search experience to the next level with contextual and relevant search results.

    The best part, based on multiple implementations I have been part of, is the ongoing continuous improvement.
    This can be achieved by simply adjusting the configuration and settings in the platform without needing developer assistance, based on insights from the Coveo analytics dashboard.
    This helps to show the value/ ROI- that Coveo brings to the business.
    What do you dislike about the product?
    If I’m being really nitpicky, the pricing can sometimes be a bit high for small-scale customers.

    Not sure - if it would be feasible to have a tier for small-scale customers - that includes a couple of generic connectors and limited models, which would serve the basic search needs of a website at a more affordable price.
    What problems is the product solving and how is that benefiting you?
    Coveo integrates seamlessly as a preferred enterprise search product for our key digital transformation implementations, bringing significant value to our projects.

    It allows us to create an Amazon-like search experience with ease, eliminating the need to reinvent the wheel.
    Petyr C.

    The Right Tool for Search

    Reviewed on May 21, 2024
    Review provided by G2
    What do you like best about the product?
    What I like most about Coveo is how it consolidates into a single view all of my org's systems of knowledge (i.e. SFDC Knowledge base, JIRA, Confluence, Customer Portal) into a single and easily searchable view. I don't have to go into each seperate system(s) to find what I'm looking for.
    What do you dislike about the product?
    Sometimes we run into Index issues and results don't appear.
    What problems is the product solving and how is that benefiting you?
    consolidating into a single view all of my org's systems of knowledge (i.e. SFDC Knowledge base, JIRA, Confluence, Customer Portal) into a single and easily searchable view. I don't have to go into each separate system(s) to find the information I'm looking for. I can do it all within SFDC/Coveo UI
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