Sold by: Elastic Move
Transform your customer service operations with Elastic Move's expert Amazon Connect consulting services. Ideal for businesses seeking to optimize their customer service capabilities and reduce operational costs. As an AWS Advanced Partner, we help businesses implement scalable, efficient contact center solutions that enable you to provide 24/7 global support without the need for site-specific hardware or expensive SaaS licenses.
Overview
Elastic Move's Amazon Connect Consulting service is designed to help businesses of all sizes leverage the power of AWS Connect to create efficient, scalable contact center solutions. As AWS Advanced Partners, we offer comprehensive end-to-end services to ensure your transition to Amazon Connect is smooth, effective, and tailored to your specific needs.
Our approach includes:
- Initial Consultation: We begin with a thorough assessment of your current contact center setup and future requirements.
- Feasibility Study: We conduct an in-depth analysis to determine how AWS Connect can best serve your unique needs.
- Custom Solution Design: Our experts design a tailored AWS Connect solution based on AWS best practices, ensuring optimal performance and scalability.
- Seamless Implementation: We handle the entire implementation process, integrating AWS Connect with your existing systems.
- Transition Support: Our team provides comprehensive support during the transition phase, minimizing disruption to your operations.
- 24/7 Operations: We offer continued support and optimization services to ensure your contact center solution evolves with your business needs.
By leveraging AWS's robust infrastructure, we ensure high resilience and disaster recovery capabilities without the need for on-premises hardware management. Our solution enables businesses to provide customer access to orders, invoices, and support 24/7, improving customer satisfaction and operational efficiency.
With Elastic Move's Amazon Connect Consulting, you can expect:
- Reduced operational costs by eliminating the need for expensive hardware and software licenses
- Improved scalability, allowing your contact center to grow with your business
- Enhanced customer experience through 24/7 support capabilities
- Seamless integrations for improved data flow and analytics
- Increased flexibility for remote work setups, supporting a global workforce
Whether you're a medium-sized business looking to upgrade your customer service capabilities or a large enterprise seeking to streamline your global contact center operations, Elastic Move's Amazon Connect Consulting service provides the expertise and support you need to succeed.
Highlights
- Initial Consultation: We begin with a thorough assessment of your current contact center setup and future requirements.
- Seamless Implementation: We handle the entire implementation process, integrating AWS Connect with your existing systems.
- Feasibility Study: We conduct an in-depth analysis to determine how AWS Connect can best serve your unique needs.
Details
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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Vendor support
- We offer 24/7 CloudOps support and incident management (separate offer)
- https://elasticmove.com/cloud-operations/
- info@elasticmove.com