Challenges:

Businesses receive hundreds, if not thousands, of customer inquiries every day And each of these contacts offers the chance to inspire customers. Companies that recognize the strategic importance of supporting technologies for the contact center have a clear advantage. However, technologies should not simply be implemented for their own sake. It is more important to consider which technologies make it possible and easier to create perfect customer experiences.

Solution:

Amazon Connect is the cloud-native, fully-integrated, intelligent contact center solution from AWS. Amazon Connect is based on the same contact center technology used by Amazon in millions of customer conversations worldwide - and Amazon Retail has 70,000 agents working at the same time.