TC2 CloudZen Managed Services

The magic of AWS platform widespread adoption lies in its modularity and excellent integration. Building solutions for rapid prototyping is easy and intuitive.

Preparing our solution for production use is harder. Best practice architecture patterns must be applied to avoid dead ends in terms of scalability, security and cost while keeping an agile and flexible mindset.

Keeping our production systems optimized all the time is cumbersome. Teams operating and supporting the AWS workloads have to continuously monitor and adjust systems configurations to keep costs down, make sure security is applied at all layers, operation excellence, reliability and performance has an optimal tuning as per business requirements. Besides these everyday tasks, it is better to keep an eye on the endless innovation coming in the form of daily AWS announcements, which can provide beneficial new features for your business.

TC2, as a certified AWS Managed Service Provider Partner covers all aspects of operating, governing and optimizing AWS platform solutions, so that you can focus on your business values.

We also offer Partner Led Support to resolve any unforeseen AWS platform issues end to end working with AWS Premium Support.

Cloud is about constant innovation and optimization. AWS workloads need regular reviews and constant attention to make sure they are always architected and fine-tuned to the best price-performance value, whilst keeping security as number one priority.

TC2 has created its new generation Managed Services offering based on nearly a decade of experience operating customer workloads, along AWS Managed Service Provider program and ITIL principles to provide worry free operational and optimization services to our customers. We will keep our caring eye on your AWS accounts, making sure you pay the least, and get out the most of the AWS platform aligned to your business needs.

What’s included in our services:

• TC2 ProServ hands-on remediations and optimizations by AWS certified engineers
• AWS Premium Support access via TC2
• AWS platform diagnostic tools access via TC2
• Proactive systems monitoring and remediation
• Proactive systems upgrade and patching activities
• 24x7x265 Incident Response & Remediation
• 24x7x265 Service request Response & Resolution
• Live Cost Dashboard and Periodic Technical Cost Optimization Review and remediation
• Live Security Dashboard and Periodic AWS Platform Security Review and remediation
• Periodic Well Architected Review and remediation
• SLA based committed reaction and resolution times based on systems Priority
• First reaction times from 1 hour
• Resolution times from 4 hours
• Infrastructure as Code support for change management
• 3rd party tools for smooth end user experience

This plan is recommended for AWS users, who has existing AWS workloads, or are planning to migrate their systems to AWS in the near future. Our services are specifically useful for those who don’t yet have or don’t want to build inhouse skills for managing, optimizing and supporting their AWS workloads but rather want to focus on product development.