Tines

What do you like best about the product?

Tines has been an invaluable asset to our team, and their support truly sets them apart. We consistently receive exceptional help from their support team, who always make time to address our questions and challenges. Beyond just troubleshooting, they're proactive in coming up with innovative ideas for new automation workflows that significantly boost our efficiency. It's truly a reliable platform that we've come to depend on for critical operations.

What do you dislike about the product?

While there's certainly a learning curve to mastering the system, Tines' incredibly helpful support team makes that process much smoother and more manageable.

What problems is the product solving and how is that benefiting you?

Tines is solving several critical problems for our IT team, directly translating into significant benefits:

Automating User Lifecycle Management (Onboarding & Offboarding):

Problem Solved: Previously, manual onboarding and offboarding were time-consuming, prone to human error, and posed security risks due to potential delays in access provisioning or revocation.
Benefit: Tines now automates the creation and deprovisioning of user accounts, syncing seamlessly with Okta. This ensures new hires gain access swiftly and departing employees have their access revoked securely and consistently. This has vastly improved our efficiency, enhanced our security posture, and strengthened our compliance.

Streamlining Offboarding Workflows via Slack:

Problem Solved: Initiating offboarding required specific access and potentially switching between different systems, adding friction to the process.
Benefit: The custom Slack automation we've built empowers us to initiate offboarding workflows directly from Slack. This streamlines our daily operations, making the process more convenient and responsive for the team.

What do you like best about the product?

The ease of use of Tines, the documentation, the extensive functions librairy and the existing examples already on the website and available in the application are really helpful to leverage Tines quickly and efficently. The customer support is quick, efficient and useful if you hit a wall.

What do you dislike about the product?

The pricing model is a little bit hard to understand and hard to justify for a small business like us. We need to focus on implementing high value, frequent uses cases to prove the ROI is meaningful. On the plus side, the integration of a way to calculate the time saved per story or action is really helpful.

What problems is the product solving and how is that benefiting you?

Tines play multiple roles in our company. Integration of old applications to our new stack, automation of boring and error-prone tasks, security alert, statistics and incident response. In the remote context that we implemented, Tines is helping us meet our regulation, processes and audits requirements with a high quality of information, standardisation of information and responses and access to the right information at the right time. We think Tines is allowing us, for the same amount of time per employee, to have a better productivity with a better standardisation of processes.

What do you like best about the product?

I’ve been using Tines for a while now, and it’s honestly been a game-changer for automating our security workflows. The platform is incredibly easy to use, and I love how it works with pretty much anything that has an API or can send/receive webhooks. It’s like the perfect bridge between all the different tools we use, and setting up workflows is a breeze.

What do you dislike about the product?

One thing I’d like to see is versioning with Git integration available to all users, not just on higher paid tiers. These features are essential for maintaining workflows and collaboration.

What problems is the product solving and how is that benefiting you?

It’s significantly reduced human error and helped us keep our metrics at an all-time low, in the best way possible.

What do you like best about the product?

Tines is an automation that requires low or no coding abilities based of the complexity of what you want to automate. It saves the team a lot of time when it comes to automating our tasks. We have struggled previously with other automation options, but Tines has been great so far. Their product makes API integrations easy and there is nothing so far that we cannot integrate!

What do you dislike about the product?

For someone with no prior coding/scripting knowledge it may be hard to pick up how to Tines, but after their free training and support from their team, Tines will become second nature!

What problems is the product solving and how is that benefiting you?

Tines is helping reduce our teams workload and the time saved from using it to automate repetitive task is exponential compared to how long it takes to build the automation.

What do you like best about the product?

The flexibility and approachability of the platform are the two biggest draws for me as a user. It was easy to stand up and hook into with external programs. The platform allowed me to not only make workflows with very little coding background, but allows me to see how it would work from a raw code perspective. Our Customer Success Manager, Sales Engineer, and the support team are nothing but helpful. Being able to see my feature requests become implemented definitely helps in my day to day use of the platform.

What do you dislike about the product?

The only negative thing I can say isn't really about Tines, but the lack of APIs or functions of other platforms to be able to hook them into Tines for automation.

What problems is the product solving and how is that benefiting you?

Being able to bridge the gap between third-party platforms and our ticketing system, reducing the amount of time needed for manual report creation, and record keeping of various datasets via their Cases platform.