Premium Support Services is the ideal optimization offering for those enterprises that want a direct relationship with named technical professionals. It is a fixed cost, 12-month support service offerings offering that provides white glove services support.

Your premium team will have an intimate knowledge of your infrastructure and a professional relationship with key members of your IT team. Having direct access to your team will give you unparalleled confidence in your software-defined infrastructure and application delivery solutions.

Working with your premium team lets you minimize downtime and maximize performance. Unparalleled reach into the SUSE product and engineering team helps you to:

• Deliver faster time to value with optimal implementation of your SUSE solutions.
• Ensure business continuity with proactive maintenance and monitoring of your specific systems, infrastructure and business needs.
• Meet changing business demands while reducing costs with flexible and cost-effective support services offerings that provide exactly the level of support your business needs.

Premium Support Services provides proactive maintenance providing support services for business-critical production environments. The premium services team is backed by SUSE technical support, product management, and engineering.

Because this is a tiered offering, you determine the level that best meets your business needs and budget.

• Bronze is the entry-level option and provides limited, direct access to a premium engineer and service delivery manager.
• Silver is the next next tier and includes additional benefits such as more access to your premium engineer and additional service reviews.
• Gold provides even greater access to your premium team, including quarterly service reviews and scheduled standby.