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Decyphertek Premium Support is for customers who purchase Decyphertek EC2 instances from AWS marketplace. We provide support regarding setup, troubleshooting, and general questions. Support is provided via a private slack channel and response time is within 24 hrs. If you are having difficulty setting up or managing your server or just need peace of mind knowing that Decyphertek can provide support in your time of need, we can help.

Sold by Decyphertek
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.


Decyphertek Premium Support provides support for EC2 instances purchased via AWS Marketplace. This support package is optional and can provide you 24 response time regarding server issues or questions. Once the product has been purchased, please follow these instructions:

  1. Email:
  2. The email should include, Company Name , Purchase Details, and contact email.
  3. We will send you an invite to the contact email to a private slack channel.
  4. All support will be done via the private slack channel
  5. Response time is within 24 hrs.