Overview
Strata Analytics provides an integrated Cloud Security Incident Handling Service. Using both AWS Native Tools and your own stack, we make sure that both your Cloud and what is running in it stays secure, and handle any incidents. We integrate with your ticketing system in order to provide you a seamless experience when tracking current and past incidents, and allowing you to place requests for our team. Our experience working with both SMB and Enterprise customers allows us to provide services with Operational Excellence, taking into account the needs of your sector.
Key Activities:
Set up Cloud Security Incident Handling:
- Conduct a Cloud Workload Security Assessment to select the ideal tools and processes for your Cloud.
- Set up the selected tools and incident workflow
- Integrate the workflow to your ticketing system.
Security Incident Handling
- Administer Alerts, Notifications and Monitoring for the Solution
- Register Incidents in Tickets, according to Customer requirements
- Follow Response SLAs according to SOW
- Elaborate monthly Reports including Key Metrics and relevant information
Continous Security Posture Improvement
- Recommend new improvements and projects to enhance the customers Cloud Security
- Design new implementations as requested
- Collaborate on new workloads for correct integration into the Cloud Security Solution
Deliverables
- Initial Situation Assessment.
- Security Toolkit setup
- Ticketing System Integration
- Alerts, Notifications and Monitoring configuration
- Monthly Report including incidents and Metrics
- Incident Handling following contracted SLAs
- New Security Projects proposals
- Collaboration with the Customer team for onboarding of new workloads
Highlights
- Tailored Cloud Solutions with AWS Best Practices Leverage our certified expertise to implement and manage secure, efficient, and profitable cloud architectures, aligned with the AWS Well-Architected Framework pillars: Operational Excellence, Security, Reliability, Performance Efficiency, and Cost Optimization.
- Performance, Cost Optimization, and Security Focus We ensure continuous optimization of your infrastructure for performance and cost while implementing robust security measures and compliance policies to protect your data and align with industry standards.
- Reliable and Resilient Architecture Our solutions prioritize reliability and resilience, ensuring quick recovery from failures and uninterrupted operations, supported by ongoing monitoring and operational excellence practices.
Details
Pricing
Custom pricing options
Legal
Content disclaimer
Support
Vendor support
Strata Analytics provides comprehensive Customer Support services, ensuring the continuous optimization and performance of our clients' data solutions. We adhere to industry best practices for proactive maintenance and monitoring, incident management, and priority-based request handling, all aligned with predefined service level agreements (SLAs).
Our Customer Support encompasses:
- Proactive Maintenance and Monitoring: We employ continuous monitoring techniques to identify potential issues early on, preventing disruptions and ensuring the smooth operation of your data solutions.
- Incident Management: Our team promptly responds to reported incidents, thoroughly investigating the root cause, implementing effective solutions, and keeping you informed throughout the process.
- Priority-Based Request Handling: We prioritize requests based on their impact on your business operations, ensuring that critical issues receive immediate attention.
- SLA-Driven Service: Our SLAs define clear response and resolution times for various service requests, ensuring you can plan and manage your data operations effectively.
- Expert Resolution: Our team of experienced data engineers and support specialists possesses the expertise to troubleshoot and resolve complex technical issues, ensuring your data solutions remain up and running. Explore our Use Cases for your Business
We are committed to delivering solutions that drive tangible business impact, focusing on transforming your data into actionable insights. Embark on your cloud and data modernization journey today. Contact us to discover how AWS can unleash the full potential of your workloads. For more information, email us at: info@strata-analytics.us