Amazon Connect Quick Start for Retail

Sold by: TTEC Digital (formerly VoiceFoundry)

TTEC Digital (formerly VoiceFoundry) contact center solutions for retail transform the retail customer experience to provide consistent, sophisticated omnichannel service experiences across channels. When you can provide a seamless journey for your customers as they move between channels – physical stores, chat, website, text, social media, phone, etc. – you can drive efficiency and greater personalization, derived from data, in every customer interaction.

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Overview

We help simplify the use of the AWS toolset and contact center solutions, so you can tap into the full potential of these world-renowned innovations and begin your Customer Experience Transformation as quickly as possible. The Rapid Start begins by assessing your business needs and readiness, developing an approach to deploying the right combination of AWS services, and creating a plan for fully migrating your contact center to the cloud.

Initial Consultation and Ideation session

Detailed design review sessions for setup, configuration, and contact flow requirements
AWS readiness
Cloud-based technology assessment
User authentication and agent connectivity
Bot concept mapping for quick & easy success in your business (Order Status, Location Finder, Pay by Phone )
Setup and Configuration

Creation of Amazon Connect system

Customer Hours of Operation
Setup of 3 basic queues for order placement, order / service & VIP customers
Security profiles for agents, supervisors, managers, and administrator
Reporting and Recording

Configure call recording for all agents within solution

Ensure all recordings will be encrypted at rest
Create real-time and historical views using the native reporting feature and available metrics
Real-time and Historical Reporting
Training

Documentation around created solution and framework for expansion

Knowledge Transfer and Go-live Support
Future phase planning and idea mapping
Capabilities assessment of hand-off team and roadmap facilitation for long term ownership of the journey map

Highlights

Our cloud cloud contact center strategy and deployment services help accelerate retailers’ customer experience transformation, implementing omnichannel strategies that incorporate advanced AI/ML and analytics solutions to attract and retain customers, improve customer insights and engagement, and increase operational efficiency.
Forrester’s 2021 US Retailers Customer Experience Index Report states that 72% of customers will stop making a purchase if the experience generates emotions like annoyance, disappointment, or frustration.

Details

Sold by

TTEC Digital (formerly VoiceFoundry)

Pricing

Custom pricing options

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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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