Sold by: BIX Tech
BIX Tech is a premier provider of custom software development, data engineering, data science, and data visualization & analytics, backed by over a decade of experience. Leveraging cutting-edge technologies, including AI and machine learning, alongside deep industry expertise, BIX Tech delivers scalable, tailored solutions that drive operational efficiency, improve data-driven decision-making, and accelerate growth.
Overview
Activities:
- Designed and implemented an AI algorithm on AWS SageMaker to interpret customer requests and suggest resolution alternatives based on historical data.
- Developed a centralized management dashboard using Amazon QuickSight, enabling real-time data visualization and analytics.
- Integrated the AI solution with the client’s ERP system to streamline data flow and enhance decision-making capabilities.
- Conducted process analysis to identify call center inefficiencies and tailored the solution to address specific operational challenges.
Deliverables:
- Custom AI algorithm for interpreting customer queries and providing resolution suggestions.
- Fully integrated Power BI management dashboard for real-time performance analysis.
- Seamless integration with the client’s ERP system to enable data-driven decision-making.
- Comprehensive training and documentation for staff to ensure effective adoption of the new tools.
Outcomes:
- Improved decision-making by consolidating dispersed information into a single, actionable interface.
- Enhanced customer service efficiency by automating solution suggestions and reducing operator response time.
- Empowered executives with daily performance insights, enabling proactive management and strategy adjustments.
Highlights
- BIX Tech developed a cutting-edge AI solution that interprets customer requests and recommends tailored solutions, significantly reducing response times and improving the overall call center experience.
- The integration of a Power BI dashboard offered a unified view of key metrics, allowing executives to analyze daily performance and address operational inefficiencies effectively.
- By integrating the solution with the ERP system, BIX Tech transformed scattered data into actionable insights, enabling faster decision-making and driving continuous improvement in call center operations.
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Support
Vendor support
Based in Florida and working with a nearshore team from Latin America, BIX Tech is committed to delivering high-quality support to ensure your success. We provide comprehensive assistance throughout the lifecycle of your solution, from setup to ongoing maintenance, ensuring seamless performance and reliability. With over 1,000 successful projects delivered, we’ve empowered clients across diverse industries to reach remarkable milestones.
Phone Support: Available during business hours (ET) at (786) 388-0986.
Email Support: Reach us at info@bix-tech.com for inquiries, technical support, and consultations.
Our site: https://bix-tech.com/
Our expert team is here to assist with any technical challenges, providing timely and effective solutions to help you maximize the value of our services.