What Is a Visual IVR?

ChoiceView Visual IVRs and Visual Bots allow callers to SEE and HEAR information on standard calls they make to businesses. Visual IVRs eliminate the tedious voice-only interactions with automated phone systems. Instead, callers are presented with visual menus and visual responses while talking and hearing on the same original phone call. Callers can navigate 4X faster using visual menus and can better understand the information presented. Companies gain happier customers and improved contact center efficiencies. ChoiceView delivers an enhanced user experience on the types of calls we make everyday.

It's Easy to Go Visual

There are three options:

1. Radish builds ChoiceView Visual IVRs based on customer specifications. There's no complicated integration required with an adjunct website or other system. The result is a visual IVR that resides on an open platform and is easy to program, enhance and maintain.
2. Radish adds ChoiceView to your existing IVR's script via ChoiceView functions or the ChoiceView REST API. All of your IVR's voice, AI, and script building tools remain in place. Your IVR can then deliver visual menus and visual responses to callers, not just voice prompts.
3. You add ChoiceView yourself to your own IVR. Just insert the ChoiceView Lambda function or ChoiceView Twilio function or the ChoiceView REST API in your IVR's script. Most IVR manufacturers are supported including: Amazon Connect, Twilio, Avaya, Nice, Cisco, and others.

Live agent positions can also be upgraded to visual through ChoiceView Visual Agent. They interwork seamlessly with the ChoiceView Visual IVR.

Please contact us to get started. "Now I see what you're talking about!"(tm)