Softchoice Conversational AI Service

Conversational AI is transforming the very definition of customer service and how people interact with businesses from retail brands to financial institutions. Harnessing advanced natural language processing and machine learning, it goes light years beyond the simple chatbot to simulate engaging, humanistic conversations.

It’s capable of complex and nuanced paths that delight our customers' customers by anticipating needs and taking actions that result in more sales conversions and faster resolution times than has ever been possible before today.

Popular channels organizations are using Conversational AI to transform customer experiences: Virtual Assistants on Websites, Mobile & Messaging Apps, Email Automation, Social Media, Voice Assistants.

Softchoice Conversational AI Service bring AI-powered customer experience visions to life. We help business leaders and IT teams translate business challenges into conversational AI solutions.

Our dedicated AI consulting, data, security and adoption practices take their vision from proof of concept to production ensuring the solution is deployed securely and responsibly. We weave IT mentorship and tested user adoption strategies into our approach from the start to ensure their customers use conversational AI to its full potential.

Our approach to conversational AI enagements follows these stages:

Envision | Prove the concept: We help prioritize a business challenge the customer wants to solve with AI and develop a high-level strategy and solution for solving it with conversational AI. We test that theory with a proof-of-concept implementation.

Design | Build the blueprint: We design a production ready solution guided by Softchoice’s ‘human-centric’ approach focused on persona mapping and use cases. We examine the customer's current architecture, data estate and security posture, and build technical designs to deploy and scale the solution.

Enable | Lay the foundations: We build the foundation and guardrails required to deploy the conversational AI solution from data architecture, security and automation frameworks to governance risk and compliance processes. We create an upskill plan to ensure the customer's internal IT team has the skillsets to manage the solution, and an enablement plan to ensure their end users will embrace the solution to its full potential.

Implement | Test and deploy: We implement the conversational AI solution as designed, with thorough testing prior to implementation, ensuring it integrates into the production environment and is ready for immediate use.

Sustain & Enable | Optimize over time: We support ongoing model performance evaluation and fine-tuning through dashboards for KPI tracking, periodic bias testing, and building of a Center of Excellence based on DevOps best practices