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By: Sytel Latest Version: 3.30

Product Overview

What's Included

Note: Always ensure your operating system is current for your needs.

This product includes both of the software packages described below:


To complement Sytel's multi media multi-tenant hosted contact center suite and industry-leading predictive dialer, Oceanic provides a high performance workforce and resource planning tool which can predict performance for outbound campaigns, identify resource requirements and determine profit or loss.

Oceanic uses the same revolutionary, industry leading AI predictive algorithm featured in Sytel's Softdial Contact Center (SCC) suite. SCC is a suite of applications forming a complete multimedia contact center platform. SCC components can be used individually or together and can be combined with external applications to build a tailor-made contact center solution for outbound and inbound voice, chat, email, SMS and any other media type.

In seconds Oceanic can:

predict performance for any campaign
forecast and schedule resource requirements for campaigns
benchmark different dialing methods
determine profit/ loss position on a campaign

Its main functions are:
selecting the right calling profile for a campaign
forecasting performance
providing a Work Scheduler for a campaign
selecting the outbound method that is right for the user

Contact Sytel to learn more about our multisession and multimedia contact center solution and to learn how it can be deployed from the cloud and integrated to fit your requirements.

Amazon EC2 running Microsoft Windows Server is a fast and dependable environment for deploying applications using the Microsoft Web Platform. Amazon EC2 enables you to run any compatible Windows-based solution on AWS' high-performance, reliable, cost-effective, cloud computing platform. Common Windows use cases include Enterprise Windows-based application hosting, website and web-service hosting, data processing, media transcoding, distributed testing, ASP.NET application hosting, and any other application requiring Windows software.






Operating System

Windows, Windows Server 2016 Base N/A

Delivery Methods

  • Amazon Machine Image

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