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Overview

Inclusive of both Standard and Premium support features, Lacework Signature support includes the following additional features:

Event Investigation Support: Lacework’s Security Engineers & Lacework Labs provide investigative support and additional forensics for your team. Lacework will report findings, and, where possible, remediation guidance, within 2 business days.

Proactive Integration Monitoring: Lacework proactively monitors, communicates and meets with customers to resolve potential integration issues both in the AWS Cloud Service Provider data ingestion component and downstream with configured Alert Channels.

Lacework Onboarding Service: A dedicated Technical Success Manager will enable customers to use the Lacework platform. This includes on-demand deployment assistance, alert tuning, training, outbound integration support, and reviewing alerts during onboarding to accelerate time to value and ROI. With Signature, dedicated and custom agenda training is available 2 times per year (on-site or virtual).

(Carried forward from Premium support):

Technical Support

Lacework Slack Community & Private Channel

Dedicated Technical Success Manager

Lacework Onboarding Service

Alert Tuning & Config Remediation Support

Deliverables

Support services are provided as described in the description and getting started outcomes.

Getting started

Upon subscription you will be contacted by your Customer Success Manager via welcome email and to setup initial review and kick off of project engagement (automated process in 1-3 days)

Sold by Lacework
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Fulfillment method Professional Services

Pricing Information

Dimension Cost
LW_SIG_SUP_AWS Contact seller for rate

Support

Support plan Standard (included), Premium, or Signature options.