Sold by: Kore.ai
Automation AI brings the power of LLM and Generative AI technology along with a no-code interface to design, build, train, test, deploy and manage AI-first Virtual Assistants to automate customer interactions
Overview
Building and scaling human-like virtual assistants is simplified through XO. With a no-code interface and the power of Large Language Models (LLMs) and Generative AI, Automation AI enables users to design, build, train, test, deploy, and manage AI-first Virtual Assistants, streamlining the automation of customer interactions.
Features Include:
- Omni-channel customer interactions with support for 40+ digital channels, built-in Voice Gateway, and support for third-party IVR systems.
- Advanced RAG capabilities for Generative Answers.
- Build automated customer conversation flows using the low-code Dialog Builder.
- Multimodal NLU powered by LLMs.
- Multilingual capability with support for 100+ languages.
- GenAI-powered Co-pilot to auto-generate dialog definitions, training suggestions, and test datasets.
- GenAI-powered interactions to provide human-like conversation experiences for your customers and employees.
- Prebuilt integrations with popular commercial models like OpenAI, Azure, and Anthropic; Support for Commercial LLM integration (BYO).
- Fine-tuned proprietary models (XO-GPT Models) for common use cases like user query expansion, assistant response rephrasing, etc.
- Full lifecycle management tools to test, debug, deploy, and monitor the virtual assistants.
- Comprehensive insights into the performance of the NLP models and automation flows. Prebuilt dashboards for NLP accuracy, containment rate, returning users, conversation flows, conversation insights, etc.
Note: Essential SKUs do not include the Advanced RAG, Dialog Builder and a few other capabilities.
Highlights
- Advanced RAG (Retrieval Augmented Generation): Provide responses to user queries from structured and unstructured content. Supports content ingestion from a wide range of sources (webpages, files, and content management systems), configurable chunking strategies, hybrid retrieval strategies, and LLM-powered answer generation.
- Dialog Builder: Provide human-like conversation experiences for your customers and employees using the GenAI-powered Dialog Builder. The low-code builder includes tools to collect information, present messages, exchange data with your backend systems, and define business logic across digital and voice channels. Elevate the experiences by orchestrating the GenAI Node and the GenAI Prompt nodes with built-in Guardrails.
- Intelligent Conversation Management: Build accurate NLP models with a multi-pronged NLU approach, leveraging LLMs for faster model building. Use LLMs for intent resolution, understanding contextual intents, and enabling human-like contextual conversations. Automatically handles non-linear conversation scenarios like interruptions, digressions, corrections, and more.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/month |
|---|---|---|
Essential 1k pm | XO Automation AI (Essential) - 1,000 Sessions per month + Standard Support | $60.00 |
Essential 2.5k pm | XO Automation AI (Essential) - 2,500 Sessions per month + Standard Support | $146.00 |
Essential 5k pm | XO Automation AI (Essential) - 5,000 Sessions per month + Standard Support | $285.00 |
Essential 10k pm | XO Automation AI (Essential) - 10,000 Sessions per month + Standard Support | $555.00 |
Essential 25k pm | XO Automation AI (Essential) - 25,000 Sessions per month + Standard Support | $1,350.00 |
Essential 50k pm | XO Automation AI (Essential) - 50,000 Sessions per month + Standard Support | $2,625.00 |
Advanced 1k pm | XO Automation AI (Advanced) - 1,000 Sessions per month + Standard Support | $180.00 |
Advanced 2.5k pm | XO Automation AI (Advanced) - 2,500 Sessions per month + Standard Support | $439.00 |
Advanced 5k pm | XO Automation AI (Advanced) - 5,000 Sessions per month + Standard Support | $855.00 |
Advanced 10k pm | XO Automation AI (Advanced) - 10,000 Sessions per month + Standard Support | $1,665.00 |
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
SANIYA B.
Automation AI Basic Training
Reviewed on Mar 12, 2025
Review provided by G2
What do you like best about the product?
The best tool to design a chatbot. I enjoyed the training session. The mentor was very well versed with the concepts and she was able to clarify all queries. The entire session was very wonderfully conducted.
What do you dislike about the product?
I do not feel there is anything that I dislike about the platform. It is very well curated.
What problems is the product solving and how is that benefiting you?
Kore.ai has helped me build easy chatbot within a few hours with low code systems. I love how easy it is to use and grab hands on over.
Leave a comment0 comments
Trushali Utekar .
Kore.ai
Reviewed on Mar 10, 2025
Review provided by G2
What do you like best about the product?
easily implementing flows and deployment
What do you dislike about the product?
the platform loads very slow which is a major drawback while developing
What problems is the product solving and how is that benefiting you?
XXXXXXXXXX
Architecture & Planning
Overall Experience
Reviewed on Feb 25, 2025
Review provided by G2
What do you like best about the product?
very simple and easily understandable platform. Even a person not having AI background can learn Kore AI platform easily
What do you dislike about the product?
As of now nothing, once I will complete advance course of Kore Ai Xo11 platform, I could share the feedback.
What problems is the product solving and how is that benefiting you?
Problems related to mainly banking or many end user conversation.
Computer Software
Great product and training
Reviewed on Feb 25, 2025
Review provided by G2
What do you like best about the product?
The capability to add structure and Gen AI together is excellent, as it creates a very conversational but controlled experience for the end user. It is easy to get up to speed with the basics, and then there's a lot to learn when going up to the advanced level which is great because it gives more control over the end result.
What do you dislike about the product?
Sometimes it can be a bit fiddly when configuring outputs from Gen AI blocks. I had to write a post-processor script to get this to work, because the entity array would be in different formats each time.
What problems is the product solving and how is that benefiting you?
We are an IT integration development consultancy and we develop bots for clients using Kore.ai.
Gangineni C.
Advanced Technology
Reviewed on Feb 25, 2025
Review provided by G2
What do you like best about the product?
Features in kore.ai was really very amazing.
What do you dislike about the product?
The platform is little bit slow while implementing any task.
What problems is the product solving and how is that benefiting you?
It is making developer to ease any implementation.