Overview
ASAPP AutoTranscribe is the fastest & most accurate transcription, purpose-built for CX
Why ASAPP AutoTranscribe
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Industry-leading 90% accuracy - In customer environments, even a slight improvement in Word Error Rate can yield significant benefits. Over 80% of a customer conversation is composed of simple words and phrases, while many transcription solutions get these right, but what is left over is the most complex and critical ones and AutoTranscribe goes further on that. It specializes in accurately transcribing company specific complex and critical information (such as specific product names and order numbers etc). Starting from a generic solution and continually fine-tuning itself with your unique business and contact center terminology, AutoTranscribe results in ever-increasing accuracy throughout its usage.
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~60 ms latency - In a live call or chat scenario, speed is of the essence. AutoTranscribe delivers remarkably low latency (with a median of 60ms). This rapid response time enables agents to provide immediate real-time responses and process information seamlessly. Additionally, the readily available transcripts significantly boost the performance of other downstream AI services like AutoSummary (real-time analytics and insights such as Call Summarization, Call Intent and Sentiments).
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Integration Effort: Existing solutions are a large effort to implement - requiring engineering teams to build middleware and adapters to connect existing telephony systems. ASAPP AutoTranscribe is built with flexible deployment and quick start options to work in different telephony environments (e.g. SIPREC, Twilio).
Highlights
- 1 - Establish the data foundation for further CX AI solutions Generative AI solutions for agent augmentation, generative automation and more require real-time and highly accurate transcription. Business Benefits: - Eliminate transcription-related technical debt - Maximize ROI for every AI solution that requires transcription
- 2 - Use Case Bot Automation: Transcriptions enable bots to understand what the caller is saying in real time and be able to respond via speech technologies. Automate certain types of calls.
- 3 - Use Case Entities: tease out certain business-specific words such as food menu names, order numbers, return UPS numbers etc. The difference between 15% and 8% WER is vast when it comes to entity extraction. Generic solutions can deal with common words but struggle with uncommon entities that businesses care about
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Pricing
Dimension | Description | Cost/12 months | Overage cost |
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AutoTranscribe | AutoTranscribe pricing is for stream audio minutes. Ex. A 10 min call with standard 2 audio channels, is 20 min audio stream. Contract includes 10,000,000 stream audio minutes. | $75,000.00 | |
Implementation Fee | Implementation Fine Tuning Fee includes core transcription model + custom-entity fine-tuning on key vocabulary list provided by the customer. Trained models with historical data are available upon request. | $28,000.00 | - |
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Customer reviews
Great alternative than the BOT responses!!
ASAPP Works well for Chat support to customers
It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer.