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    ASAPP AutoTranscribe

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    Sold by: ASAPP 
    Vendor Insights
    ASAPP AutoTranscribe is the fastest and most accurate AI transcription solution that converts speech to text in real-time for live call audio streams and audio recordings.
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    ASAPP AutoTranscribe

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    Sold by: ASAPP 

    Overview

    ASAPP AutoTranscribe is the fastest & most accurate transcription, purpose-built for CX

    Why ASAPP AutoTranscribe

    • Industry-leading 90% accuracy - In customer environments, even a slight improvement in Word Error Rate can yield significant benefits. Over 80% of a customer conversation is composed of simple words and phrases, while many transcription solutions get these right, but what is left over is the most complex and critical ones and AutoTranscribe goes further on that. It specializes in accurately transcribing company specific complex and critical information (such as specific product names and order numbers etc). Starting from a generic solution and continually fine-tuning itself with your unique business and contact center terminology, AutoTranscribe results in ever-increasing accuracy throughout its usage.

    • ~60 ms latency - In a live call or chat scenario, speed is of the essence. AutoTranscribe delivers remarkably low latency (with a median of 60ms). This rapid response time enables agents to provide immediate real-time responses and process information seamlessly. Additionally, the readily available transcripts significantly boost the performance of other downstream AI services like AutoSummary (real-time analytics and insights such as Call Summarization, Call Intent and Sentiments).

    • Integration Effort: Existing solutions are a large effort to implement - requiring engineering teams to build middleware and adapters to connect existing telephony systems. ASAPP AutoTranscribe is built with flexible deployment and quick start options to work in different telephony environments (e.g. SIPREC, Twilio).

    Highlights

    • 1 - Establish the data foundation for further CX AI solutions Generative AI solutions for agent augmentation, generative automation and more require real-time and highly accurate transcription. Business Benefits: - Eliminate transcription-related technical debt - Maximize ROI for every AI solution that requires transcription
    • 2 - Use Case Bot Automation: Transcriptions enable bots to understand what the caller is saying in real time and be able to respond via speech technologies. Automate certain types of calls.
    • 3 - Use Case Entities: tease out certain business-specific words such as food menu names, order numbers, return UPS numbers etc. The difference between 15% and 8% WER is vast when it comes to entity extraction. Generic solutions can deal with common words but struggle with uncommon entities that businesses care about

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    Pricing

    ASAPP AutoTranscribe

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (2)

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    Dimension
    Description
    Cost/12 months
    Overage cost
    AutoTranscribe
    AutoTranscribe pricing is for stream audio minutes. Ex. A 10 min call with standard 2 audio channels, is 20 min audio stream. Contract includes 10,000,000 stream audio minutes.
    $75,000.00
    Implementation Fee
    Implementation Fine Tuning Fee includes core transcription model + custom-entity fine-tuning on key vocabulary list provided by the customer. Trained models with historical data are available upon request.
    $28,000.00
    -

    Vendor refund policy

    No refunds.

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    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

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    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

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    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    Vendor support

    Your purchase includes enterprise-grade support from dedicated account managers and a technical support team. For any questions, contact our experts by email at aws-marketplace@asapp.com .

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    2 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Taruna K.

    Great alternative than the BOT responses!!

    Reviewed on Apr 17, 2024
    Review provided by G2
    What do you like best about the product?
    While using the platform as a customer support expert, ASAPP has been solving it's purpose with it's user friendly responses to the concerns and also addresses and acknowledges the customer's need with keywords to filter and help the best out of query in realtime. Has confined space which allowed perfectly in accessing the accounts of customers and make responses query centric.
    What do you dislike about the product?
    It needs a few updates i.e., regarding the tagger and login time mapping. Else it's best in this segment.
    What problems is the product solving and how is that benefiting you?
    I've been using to manage customer's accounts and dealing with the queries where I use to get time in researching the root causes while the platform helped in engaging the converstion by providing quick reposnces and make the customer feel actively heard like humans. It's like a co-pilot to the service industry like mine.
    Internet

    ASAPP Works well for Chat support to customers

    Reviewed on Oct 06, 2020
    Review provided by G2
    What do you like best about the product?
    It is very easy to access Customer account details. It have wonderful automated responses which are suggested based on customer's question. Not only these, but it can provide you hassle free copy feature of text of mobile numbers.

    It also fetches customer browser activity which helps us find if cx is online. It also has auto pilot mode which can time out chat automatically if there is no response from customer.
    What do you dislike about the product?
    Nothing much to dislike but it forgets the total login hours after it is closed by myself also.
    What problems is the product solving and how is that benefiting you?
    Technical issues regarding Internet for customer and the major benefits are Auto pilot.
    Recommendations to others considering the product:
    You can go for it and no regrets later. It is the best tool in market. It is the best for chat with customers
    View all reviews