ASAPP AutoTranscribe is the fastest & most accurate transcription, purpose-built for CX

Why ASAPP AutoTranscribe

• Industry-leading 90% accuracy - In customer environments, even a slight improvement in Word Error Rate can yield significant benefits. Over 80% of a customer conversation is composed of simple words and phrases, while many transcription solutions get these right, but what is left over is the most complex and critical ones and AutoTranscribe goes further on that. It specializes in accurately transcribing company specific complex and critical information (such as specific product names and order numbers etc). Starting from a generic solution and continually fine-tuning itself with your unique business and contact center terminology, AutoTranscribe results in ever-increasing accuracy throughout its usage.

• ~60 ms latency - In a live call or chat scenario, speed is of the essence. AutoTranscribe delivers remarkably low latency (with a median of 60ms). This rapid response time enables agents to provide immediate real-time responses and process information seamlessly. Additionally, the readily available transcripts significantly boost the performance of other downstream AI services like AutoSummary (real-time analytics and insights such as Call Summarization, Call Intent and Sentiments).

• Integration Effort: Existing solutions are a large effort to implement - requiring engineering teams to build middleware and adapters to connect existing telephony systems. ASAPP AutoTranscribe is built with flexible deployment and quick start options to work in different telephony environments (e.g. SIPREC, Twilio).