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ProServ

Overview

Valtix Professional Services include capabilities in the following areas: Assessments, Implementation, Managed Services, Premium Support, or Training. The exact services delivered will be based on the statement of work (SoW) agreed by Valtix and the customer.

Valtix Professional Services include the following.

  • Architectural guidance and diagrams (deployment, traffic flow and routing), including design of centralized (hub-n-spoke) and distributed design
  • Network security review for inbound attacks from the Internet, preventing exfiltration and stopping lateral movement of attacks
  • Implementation documentation
  • Cloud account onboarding
  • Traffic discovery and visibility enablement
  • Valtix security VPC and security service deployment
  • Segmentation and advanced security policy implementation
  • Terraform orchestration for infrastructure-as-code (IaC) automation
  • Guidance on creating and monitoring security policies
  • Security assessment of your cloud environment(s)
  • Custom cloud security risk report
  • Hands on labs and workshops for training
  • Consulting for network security aspects of compliance requirements (SOC2 Type II, ISO 27001, PCI-DSS)

Pricing for Valtix Professional Services is negotiated based on customer needs. To learn more contact us at: https://valtix.com/about/contact/ or awssales@valtix.com.

Sold by Valtix, Inc.
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Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

Support

Overview

Valtix prides itself in offering our customers, prospects and partners a first class customer support experience. Our objective is to put you in touch with the right people and material quickly to help make your cloud journey with Valtix successful. We will help guide you through deploying, configuring, and using Valtix to secure your cloud environments. And to ensure your experience is first class and your use of the solution is successful in the shortest amount of time.

Offering

  • Extension of the Valtix Technical Sales and Engineering teams
  • Active case management with frequent communication
  • Cases are assigned, triaged and categorize based on severity
  • Case actions are developed to determine whether a fix is needed, documentation should be updated, or additional information is required
  • Cases are updated frequently and brought to closure efficiently
  • Case escalation determined based on severity and response levels
  • Valtix founding team is involved to ensure executive oversight

Detailed information on Valtix Customer Support including scope, pricing tiers and operating hours can be found at: https://docs.valtix.com/support/overview/