Overview:

Collaborate with 1904lab's team of AI experts to bring your Generative AI customer service plans to life. Create a proof of concept using Amazon Bedrock to improve existing customer experiences and improve employee productivity in your environments.

WHAT THIS ENGAGEMENT ENTAILS:

• Duration: 1-2 Months
• Fee-Based

Phase I - Discover: 1904labs will conduct technical sessions to assess your specific needs, focusing on the potential use of Bedrock to enhance customer experiences and employee productivity. This phase will involve a deep dive into existing data and the evaluation of potential improvements. The outcome will include detailed recommendations and planning documents, laying out the optimal approach for integrating Bedrock into your environment.

Phase II - PoC: Building upon insights from the Discovery phase, 1904labs will design and execute a Bedrock-based Proof of Concept (PoC). This stage is dedicated to testing and validating the framework against selected use cases, using either third-party or proprietary data to ensure feasibility and effectiveness. The goal is to provide a concrete direction for Bedrock integration, complete with an implementation roadmap and specific guidelines for optimization.

BEYOND THE ENGAGEMENT

Following the successful completion of the PoC, you'll have the option to further engage with 1904labs for the full-scale implementation of Bedrock solutions identified as impactful during the initial phases. This extended phase aims to operationalize the strategies and plans for improving customer or employee experiences, supported by thorough process and technical adjustments as necessary. 1904labs will ensure that your transition to a production-ready implementation is seamless, potentially leveraging support from funding programs for technology adoption.

• Bedrock Implementations for Enhanced Customer Experience and Employee Productivity Summary Overview: Leverage AI and data analytics to enhance customer experience and employee productivity. This implementation service focuses on the practical application of strategies from initial discovery workshops and planning engagements for seamless Bedrock integration.