Unit 42 Retainer
From cases involving rogue insiders to organized crime syndicates and nation-state threats, Unit 42 performs more than 1,000 incident response investigations each year. The Unit 42 Retainer gives you deep forensics and response expertise when you need it most, with predetermined service-level agreements (SLAs). You can also allocate your retainer credits for proactive Unit 42 cyber risk management services scoped during your retainer term. Our trusted advisors can assist your team with security strategy, assessment of technical controls, and overall program maturity.
Overview
Purchase a set number of prepaid Unit 42 Retainer Credits at a level that fits your budget and cybersecurity needs. Unit 42 by Palo Alto Networks offers four retainer levels and service-level agreements (SLAs) to complement your organization’s existing security operations capabilities and meet your incident response requirements.
You can purchase one of four retainer levels based on your budget and your cybersecurity needs:
- Level 1: 250 - 500 prepaid credits with a 24-hour remote SLA & reasonable efforts en route SLA*
- Level 2: 550 - 1,100 prepaid credits with an 8-hour remote SLA & 48-hour en route SLA
- Level 3: 1,250 - 2,250 prepaid credits with a 4-hour remote SLA & 36-hour en route SLA
- Level 4: 7,500+ prepaid credits with a 2-hour remote SLA & 24-hour en route SLA
*The SLA is for Incident Response services only, where the en route SLA is for the continental US, UK, Ireland, Germany, France, Saudi Arabia and UAE only.
For additional information reach out to unit42-sales@paloaltonetworks.com.
| Sold by | Palo Alto Networks |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
If you have been breached or have an urgent matter, please call the Unit 42 Incident Response team or fill out the form to get in touch immediately.*
North America Toll-Free: +1.866.486.4842 (+1.866.4.UNIT42) EMEA: +31.20.299.3130 APAC: +65.6983.8730 Japan: +81.50.1790.0200
*Please note that this hotline is for immediate crisis support only and is not intended to be used for any non-crisis question such as employee inquiries or advertising/marketing/sales solicitations.