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    AgentX Base

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    AWS Free Tier
    AgentX for 311 will allow your limited resources to focus on true emergency calls. Let AgentX address your non-emergency calls. AgentX leverages AWS AI technologies using a plethora of digital channels.

    Overview

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    Staffing shortages plague our nation's Public Safety Answering Points or PSAPs. With a decrease in personnel and an increase in the number of total public safety calls, PSAPs require transformational solutions to ensure that the non-emergency citizen caller gets the information they need in a timely and effective manner, without impacting wait times for emergency calls. No call unanswered.

    AgentX is an affordable, scalable, and reliable AI-supported automation tool to help your organization handle any non-emergency calls without the need for additional staff. Our goal is to enable your team to focus on the real emergencies that require first responder expertise.

    Highlights

    • AgentX is built upon proven AWS technologies that deliver simple enrollment, simple deployment, simple management, and simple billing.
    • AgentX is fluent in 18 different languages and 27 different dialects - but you only need to know one language to deliver multi-language call support. AgentX also 'speaks' multiple digital channels, including telephone, web, and SMS/text.
    • AgentX comes with 24/7 care and feeding included along with extensive online help. It also provides rich analytic tools, providing information you need to see how you are addressing caller needs, volume, and performance measures.

    Details

    Delivery method

    Delivery option
    AgentX

    Latest version

    Operating system
    Ubuntu 22.04

    Pricing

    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Usage costs (2)

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    Dimension
    Cost/unit
    AgentX_Flexible Consumption Pricing Text Request by Units
    $0.02
    AgentX_Flexible Consumption Pricing Voice Request by Units
    $0.04

    Vendor refund policy

    We do not currently support refunds, but you can cancel at any time.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    AgentX

    Introducing AgentX Public Safety Answering Point Solution for Non-Emergency calls. AgentX is built upon proven AWS technologies that deliver simple enrollment, simple deployment, simple management, and simple billing.

    CloudFormation Template (CFT)

    AWS CloudFormation templates are JSON or YAML-formatted text files that simplify provisioning and management on AWS. The templates describe the service or application architecture you want to deploy, and AWS CloudFormation uses those templates to provision and configure the required services (such as Amazon EC2 instances or Amazon RDS DB instances). The deployed application and associated resources are called a "stack."

    Version release notes

    First Release

    Additional details

    Resources

    Vendor resources

    Support

    Vendor support

    Included in your AgentX subscription is 24x7 support.

    Additional consulting and tuning available on request. For Support refer to info@paragoncloudservices.com  For general inquiries or special pricing considerations, contact us at: +1 720-798-4542 For information, refer to

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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