osTicket Server Helpdesk Solution on Ubuntu Server 20.04

Simple and easy-to-use web-based customer support platform. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.

osTicket Features:

• Dashboard Reports - Rich and simple dashboard keeps you up-to-date on your help desk statistics
• Configurable Help Topic - Add, edit, and delete your help desk topics that suit your preference
• Service Level Agreements - Simply set your business hours and our system will handle the rest leaving you worry-free
• Ticket Filters - Powerful ticket filtering system makes sure the right tickets goes to the right department leaving you with a clutter-free environment
• Customer Support Portal- Robust customer support portal system to help your business maintain happy customer relationships
• Auto-Responder - Configurable automatic reply sent out when a new ticket is opened or a message is received.
• Tasks - Create an internal to-do list for agents
• Add much more - osTicket comes pack with tons of awesome features you have to try out yourself