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Winking Owl executes the steps users take through different voice and digital channels and checks system reactions, proactively notifying you of anomalies
Overview
Winking Owl executes the steps users take through different voice and digital channels and checks system reactions, proactively notifying you of anomalies.
For example, through virtual users, easily test your IVR by choosing specific routes, navigate and complete operations on WEB support, check the sending and receipt of an email or SMS and route and recognise agent responses. It offers real-time insights on possible problems, allowing you to act immediately
Highlights
- Smooth Journeys, Happy Customers
- Improve your customer services
- Optimise your response time
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/month |
|---|---|---|
Alone | Winking-Owl basic contract with 1 virtual concurrents customers | $900.00 |
Group | Winking-Owl basic contract with 5 virtual concurrents customers | $4,000.00 |
Team | Winking-Owl basic contract with 20 virtual concurrents customers | $15,000.00 |
Vendor refund policy
We offer 1 month of free of charge usage for all new account.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Our customer receive access to our customer portal service to open ticket for issues or questions. You will receive your user details as part of our onboarding process. We offer 8x5 support for all of our customers included in our basic contract with 4 hours response time and 48 hours resolution time for issues not related with software bugs. We include software bugs into releases every 6 months.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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