Running workloads in the Cloud eliminates most of the ongoing management of AWS infrastructures, operational overhead, and risk. But when it comes to business-critical applications or global reach requirements, ensuring your system is always available is essential.

We proactively safeguard your mission-critical applications through our monitoring and alarms systems. A (real) beSharp’s Cloud Expert will supervise workloads and recover them from any issue or interruption. Our team guarantees prompt taking charge at any time, according to the most suitable level of services. Our ticketing portal makes it easy to interact with the team, submit requests and report bugs or issues, as well as monitor ticket status.

Key activities

• Onboarding of pre-existing workloads: Support handover, start-up assessment, preliminary infrastructure analysis following AWS best-practices and implementation of monitoring systems.
• Scheduled activities: Periodic patch management, cost assessment, AWS well-architected reviews, and design sessions with dedicated AWS certified beSharp’s Solutions Architect.
• Change Requests: Custom Change Requests evaluation, management and execution after direct customers’ approval.
• Incident Management e Incident Response: Proactive monitoring, trubleshooting, root-cause analysis, data recovery and DR.
• Reporting: Ticketing reports, infrastructure management best practices and remediations and evolutionary proposals.