Sold by: Salesforce, Inc.
Deployed on AWS
Service Cloud powers seamless collaboration between human agents and AI, across any channel, any industry, and every type of service. Let Agentforce manage low-touch tasks while your teams focus on high-value interactions, unlocking unmatched efficiency and delivering effortless customer experiences from start to finish.
Overview
Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution.
With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions, AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to deliver proactive support with data from your products, provide 24/7 cross-channel service & resolve issues fast with AI agents and boost productivity with one integrated platform.
Highlights
- Deliver proactive support using data from your products, assets, and services. Empower your team with AI-driven insights for faster resolutions and boosted productivity. By integrating AI with customer and asset data, your team can quickly spot and solve issues, saving time and driving customer satisfaction.
- Deliver 24/7 cross-channel support and resolve issues faster with digital agents. Do more with less by giving customers personalized answers anytime, anywhere through AI-powered self-service and Agentforce. Leveraging your data, Agentforce autonomously provides the right solutions, scaling quality support without the need for extra headcount.
- Boost productivity and fuel growth with a single integrated platform. Deliver seamless service experiences that drive customer satisfaction by uniting all your service needs on Salesforce. Connect data from any system with Data Cloud, harness AI to uncover efficiencies, and create personalized experiences that reduce customer effort.
Details
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Delivery method
Deployed on AWS
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Aman Chandra V.
Service Cloud as Product
Reviewed on Apr 30, 2025
Review provided by G2
What do you like best about the product?
Salesforce Service Cloud is its robust omnichannel support and deep integration with other Salesforce products, making it an excellent tool for delivering consistent, personalized customer service at scale.
Its case management functionality along with AI and Automation (Einstein AI) makes its reliable and best product.
Customer support are easily manageable.
Its case management functionality along with AI and Automation (Einstein AI) makes its reliable and best product.
Customer support are easily manageable.
What do you dislike about the product?
1. Complex Setup and Customization
2.High cost
2.High cost
What problems is the product solving and how is that benefiting you?
1. Customer 360 view
2. Manual and automatic case management resolution
3. omni channel support
4. live agents functionality
5. call center set up for conversation
6. scaling up the operations
2. Manual and automatic case management resolution
3. omni channel support
4. live agents functionality
5. call center set up for conversation
6. scaling up the operations
Leave a comment0 comments
Eric Ezra R.
Salesforce Serive Cloud Amazing if you have the Money!
Reviewed on Apr 14, 2025
Review provided by G2
What do you like best about the product?
Automation, Organization, and Robust Integrations!
What do you dislike about the product?
Price and lack of support, lack of usability
What problems is the product solving and how is that benefiting you?
They have the ability to automate, integrate, and configure almost any system to allow a significant reduction in demand on customer service teams.
Gaurav A.
The best service CRM in the market
Reviewed on Apr 13, 2025
Review provided by G2
What do you like best about the product?
Capturing customer interest. Assist them as per client first policy.
What do you dislike about the product?
There is not a such a thing to dislike service cloud
What problems is the product solving and how is that benefiting you?
Customer interactions are often spread across multiple systems (emails, phone, social media), leading to incomplete views.
Solution is Service Cloud provides a 360° customer view, integrating data from all touchpoints into a single console.
Solution is Service Cloud provides a 360° customer view, integrating data from all touchpoints into a single console.
Manish T.
Flexible Service Solution for Businesses of All Sizes
Reviewed on Apr 03, 2025
Review provided by G2
What do you like best about the product?
I've implemented Salesforce Service Cloud for a diverse range of clients—spanning small businesses to large enterprises. Its flexibility and ease of use in configuration make it adaptable to different business needs, ensuring successful implementations across various industries. Even for complex setups involving external CTIs and third-party integrations, Service Cloud provides the scalability and tools to achieve seamless customer service operations. The depth of customization, automation, and AI-driven capabilities make it a top choice for organizations looking to enhance their service experience.
What do you dislike about the product?
There’s nothing major to dislike, but implementing complex scenarios often requires deep product knowledge and experience. Trailhead does a great job covering the fundamentals, and Salesforce Customer Support helps when an implementation hits a roadblock, but more in-depth documentation or advanced demos on complex implementations—especially for integrations with external CTIs and custom workflows—would be helpful.
What problems is the product solving and how is that benefiting you?
We use Service Cloud to manage customer cases efficiently. It helps us track and resolve issues while ensuring our support teams respond on time. The ability to access and create knowledge articles directly from cases makes it easier to resolve similar issues in the future. With automated case assignment, SLA tracking, and queue management, everything stays organized, and our support process runs smoothly.
Marcelo Herbert F.
Boost management and possibilities with a customer-centric focus.
Reviewed on Apr 03, 2025
Review provided by G2
What do you like best about the product?
The ability to adapt to each business while guiding you toward excellence through best practices.
What do you dislike about the product?
It requires a lot of study and dedication, especially if you’re adopting it without much prior knowledge.
What problems is the product solving and how is that benefiting you?
Data integration and Omni Channel. The consolidation and unification of applications for support translates into efficiency and speed.