Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

    Listing Thumbnail

    Cloud operations managed service

     Info
    An enabler of Digital Service Management (DSM), this is a purpose-built managed support service for clients developing digital services. Based on our proven Blueprint for Cloud Operations, we implement integrated Digital Service Management and on-going support for digital services. Covering acceptance into service, monitoring, alerting, support desk, integrated service management for digital services deployed to public and private cloud.
    Listing Thumbnail

    Cloud operations managed service

     Info

    Overview

    A Mozaic Service: FEATURES

    • Implements our proven Blueprint for Cloud Operations and Support
    • ITIL-compliant Agile Digital Service Management
    • Integrates DevOps oriented delivery with traditional Service Management
    • Operating Model design for Digital Service Management
    • Level 2 and 3 Platform and Application Support for Public and Private Cloud
    • Governance framework for responsive digital product development and delivery
    • Alignment of development and operations through a DevOps culture
    • Transformation planning and ongoing delivery management
    • Integrated DevOps Service Transition process and tooling strategy
    • DevOps driven Change Management processes BENEFITS
    • Aligns operational service management with DevOps-oriented continuous delivery methods
    • Streamlines the path-to-live and acceptance into service for digital services
    • Integrates with traditional ITSM platforms for managing production IT assets
    • Implements end-to-end service models for all Digital products
    • Consolidates support and operations for multiple Digital products
    • Cloud architecture resource embedded in client team to optimise the service
    • Embedded DevOps resource within delivery teams optimising the path-to-live
    • Integration of IMS compliance policies into the end-to-end test/deployment process
    • Collaborative with regular service management reviews
    • Proactive monitoring and alerting with 24/7 response if required
    • Focus on delivering business value with confidence and robust platform/support

    Highlights

    • This is a purpose-built managed support service for clients developing digital services. Based on our proven Blueprint for Cloud Operations, we implement integrated Digital Service Management and on-going support for digital services.
    • This covers acceptance into service, monitoring, alerting, support desk, integrated service management for digital services deployed to public and private cloud.

    Details

    Delivery method

    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    How can we make this page better?

    We'd like to hear your feedback and ideas on how to improve this page.
    We'd like to hear your feedback and ideas on how to improve this page.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    For full support of this Product please contact our Engagement Director, Simon Odell (simon.odell@mozaic.net )