Sold by: Valiantys
Empower your administrators and service desk managers to implement and maximize the potential of AWS-hosted Jira Service Management Cloud in your enterprise through our comprehensive 2-day class. This course is specifically designed to provide practical training and hands-on experience in utilizing the full range of Jira Service Management features. Attendees will gain proficiency in project and portal setup, customization, ITSM configurations (including service, change, incident, and problem management), as well as popular automations.
Overview
Key features
- Extensive training: Dive deep into the functionalities of Jira Service Management over two intensive days, covering key aspects from project and portal setup to advanced customization.
- Hands-on exercises: Gain practical experience through interactive exercises, allowing attendees to apply their learning directly and strengthen their skills in a real-world context.
- ITSM configurations: Master the configuration of ITSM features, including service, change, incident, and problem management, to streamline your service desk operations and enhance customer satisfaction.
- Automation techniques: Discover popular automation methods within Jira Service Management, enabling you to automate repetitive tasks, improve efficiency, and reduce manual effort.
Course Outline
- Atlassian and Jira basics
- Jira Service Management vs Jira Software vs Jira Work Management
- Customer functionality
- Agent functionality (Queue and ticket management, Linking tickets to other projects, Using the knowledge base, Viewing report, Managing customers)
- Project administration (Queues, Reports, Project membership, Request types, Portal settings, Email requests, Notifications, CSAT, Knowledge base administration, SLAs)
- Automation
- Approvals
- Global administration
- Apps
- ITSM features (Service requests, Incidents, Changes, Problems, Post-incident reviews)
Highlights
- Comprehensive training: Covers functionalities from project and portal setup to advanced customization.
- Hands-on exercises: Provides interactive exercises for real-world application and skill enhancement.
- ITSM configurations: Master ITSM features like service, change, incident, and problem management.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
Talk to a Valiantys representative about how we can help you train your Atlassian Cloud users.