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Sophos UTM 9 (PAYG)

Sophos | 9.408

Linux/Unix, Other 9.408 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

12 AWS reviews

External reviews

86 reviews
from G2

External reviews are not included in the AWS star rating for the product.

1-star reviews ( Show all reviews )

    Construction

Sophos was a really tough product for us to use in an enterprise environment.

  • November 14, 2019
  • Review provided by G2

What do you like best about the product?
It was pretty easy to deploy with the basic settings, but configuring was a pain.
What do you dislike about the product?
It didnt stop most things out of the box. There was all types of configuration necessary to catch it all
What problems is the product solving and how is that benefiting you?
We were trying to cut down on malware and malicious software being installed. We really didnt have a clue until we turned Microsoft ATP on. All the alerts started coming through, and they were all missed by Sophos.
Recommendations to others considering the product:
Consider another product. This was really bad for our company, especially with the SMB1 vulnerability.

    secgeek

OK to poor depending on what capabilities you are looking for

  • August 22, 2016
  • Review verified by AWS Marketplace

The product has lots of issues which are not apparent if you only going to use it in a non-demanding environment and might also not be apparent in the actual appliance version. In the AWS environment though it needs lots of work which Sophos doesn't seem eager to do anytime soon in fact in some forums it looks like it has taken Sophos over 5 years to implement some changes. I had high hopes for the product when I first started using it but as I have used more and more it seems that Sophos management is not willing to pay attention to the details nor is willing to fully test the product before declaring it ready for production.

Response:
Reply from Byron Watson at Sophos 08/24/2016

Hi secgeek,

Thanks for the feedback. We’d love to chat with you to understand where we can improve, and if we can help you out. Our UTM with support for Auto Scaling may be a better fit for your environment, as it offers more integration with AWS. Your feedback is very important to us, as is the feedback of all of our customers. Would you please reach out to us at aws.marketplace@sophos.com. Look forward to hearing from you.

Sincerely,

Byron Watson, Sophos SA

    clinux

Piece of Junk

  • July 15, 2016
  • Review verified by AWS Marketplace

Not an easy deployment and pretty much ZERO support. My company would have made the investment in Sophos if they could adequately support their offering. But i guess Sophos isn't interested in that!

Response:
Reply from Rich Vorwaller at Sophos 08/24/2016

Hi clinux,

We are definitely interested in supporting you on AWS, or at least hearing how we can improve our products for you and other customers. Please email us at aws.marketplace@sophos.com. We can set up a time to discuss your experience, determine a way to resolve your issues, and answer any questions you may have.

Thanks,

Rich Vorwaller, Senior PM

    Jeremy

External ELB and TLS Does Not Work - Support is a Joke

  • September 01, 2015
  • Review verified by AWS Marketplace

I want to give this product a good review but cannot. Setup was relatively easy but if you require external AWS ELB (Elastic Load Balancing) AND TLS (i.e. no TLS termination) then this product does not appear to work.

But more than the TLS issue, after a week of going back and forth with email based Sophos support that don't appear to read or understand English AND don't call when they say they will call - I have given up.

Prompt and accurate support is important for any product that will be supporting your production systems and from my experience, Sophos has failed miserably in this area.

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