Barracuda Load Balancer ADC - BYOL
Barracuda Networks, Inc. | 5.1.1.004Linux/Unix, Other 3.4.11 - 64-bit Amazon Machine Image (AMI)
Excellent product, more than excellent customer service.
What began as a metered instance for proof of concept turned into a demo-BYOL converted to a production instance in very little time. This was not without problems both on their side (twice) and on mine (more than twice). Their customer service was remarkable both for their diligence and responsiveness. Their online documentation is excellent and the first answer to most questions was a link to a document. This can be frustrating if you have been working with the document and are still having a problem - but once I demonstrated that I was not seeking help in lieu of using the documents, the person on the other end of the line was able to engage with the problem. It feels like they are working off of the assumption that the problem is user error - and it usually is. When the problem was on their end, there was a solution in place the next morning. When the problem was on my end, they were excruciatingly patient until it was resolved. Highly recommend.
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