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Reviews from AWS customer

16 AWS reviews

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56 reviews
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4-star reviews ( Show all reviews )

    Flamur Prapashtica

Network security has improved and team now manages IDS, IPS, WAF and VPN with clear visibility

  • January 19, 2026
  • Review from a verified AWS customer

What is our primary use case?

We are using Fortinet FortiGate-VM on one VM, and two we are using as a dedicated appliance.

The features that we actually use are the IDS/IPS or IPS feature. We also use Intrusion Detection and WAF, Web Application Firewall. They have their own VDOM. We are using FortiAnalyzer for that separately and FortiBackup.

We are not using it yet. What we are focusing on first was migrating to a new VPN. That was one of the first steps. Then enabling the firewall and moving all the subnets as a gateway through Fortinet FortiGate-VM. If I remember correctly, we also are enabling WAF, enabling SSL inspection, and introducing FortiAnalyzer and so on.

How has it helped my organization?

Security is of course a major improvement, and we have more visibility on the network. We can probably say that the cost is manageable with four or five people managing those since we are a telecom and we also have our SOC. Comparing with others, it's straightforward and simplicity. We are not paying for features we are not using right now, but for the future, probably the Fabric and so on, but we only have those now.

From our perspective, it's quite good. When we have the visibility, we will make our policies depending on the threats that are coming because we are using many different other security measures. Fortinet FortiGate-VM as an internet gateway or firewall is very good for us.

What is most valuable?

We use an on-premises deployment.

The features that we actually use are the IDS/IPS or IPS feature. We also use Intrusion Detection and WAF, Web Application Firewall. They have their own VDOM. We are using FortiAnalyzer for that separately and FortiBackup.

What needs improvement?

I'm not entirely sure because I have to check now. What we purchased is a licensing for three years. I have to check now because in the coming year, we will be checking those. Probably, I'm not sure what the price is. It might be that it should be a little cheaper for us.

For how long have I used the solution?

We have been using Fortinet FortiGate-VM for two years for the firewalls, and I think four years with our mail, FortiMail.

What do I think about the stability of the solution?

There are not really complexities, so I would say that it's straightforward.

What do I think about the scalability of the solution?

It does not cause issues because actually it makes it longer. We do not only work with Fortinet FortiGate-VM, but I think it was around three months when we established everything. We were not in a hurry, which is why we did it ourselves. We had some kind of process first to determine our design and so on, the basic design. Because we are a telecom, we have to involve a lot of units and so on. But for deployment, it was straightforward. Until we had what we needed, and then we created everything ourselves from firewall. It does not take one hour or one day because we work partially on that and mostly focused on other jobs that we have, then we come back to Fortinet FortiGate-VM and so on. Probably we can say that within three months, we have started moving VLANs and people making through the gateway and so on. We implemented VPNs and some other things.

How are customer service and support?

We have had several cases with some support, but we can make it somewhere around eight.

Which solution did I use previously and why did I switch?

We are part of Telekom Slovenia. From our mother company, they have infrastructure that we took all the hardware from. I think it's a regional setup on the Adriatic part of East Europe, but I'm not sure.

How was the initial setup?

There are not really complexities, so I would say that it's straightforward.

What about the implementation team?

We did it with our team. We are about four members in my unit who are dealing with Fortinet FortiGate-VM. In the beginning, when we introduced FortiMail, it was from Forti itself with support from them, establishing the first setup. This is regarding the FortiMail VMs. It was some kind of lessons or training. We were together with them, and regarding the Forti Firewall, we did it alone with our team.

My team is mostly dealing with it. I only get some reports from them as my duty. I am not involved directly in implementing it and so on. But I am aware of the functionality and so on from Fortinet FortiGate-VM. We have a team of four people mostly who are dealing with Fortinet FortiGate-VM. There are also two or three others who are dealing with the FortiMail. We also have a SOC here who is dealing with the FortiAnalyzer. As a Head of Security, I am getting those reports and so on. My input or my role is very low on some occasions, but I am not typically managing directly those firewalls.

What was our ROI?

It might be positive.

What's my experience with pricing, setup cost, and licensing?

From our perspective, it's quite good. When we have the visibility, we will make our policies depending on the threats that are coming because we are using many different other security measures. Fortinet FortiGate-VM as an internet gateway or firewall is very good for us.

I'm not entirely sure because I have to check now. What we purchased is a licensing for three years. I have to check now because in the coming year, we will be checking those. Probably, I'm not sure what the price is. It might be that it should be a little cheaper for us.

Which other solutions did I evaluate?

We are part of Telekom Slovenia. From our mother company, they have infrastructure that we took all the hardware from. I think it's a regional setup on the Adriatic part of East Europe, but I'm not sure.

What other advice do I have?

From our perspective, it's quite good. When we have the visibility, we will make our policies depending on the threats that are coming because we are using many different other security measures. Fortinet FortiGate-VM as an internet gateway or firewall is very good for us. I would rate this review as an eight out of ten.


    Vishal Khedekar

Cloud security has become faster to deploy and now supports robust, user-friendly protection

  • January 08, 2026
  • Review from a verified AWS customer

What is our primary use case?

We are a system integrator, so we are dealing with Fortinet and Sophos. I work with all of them, depending on the customer's needs. I have experience with Fortinet, particularly with deployment experience using Fortinet FortiGate-VM, this particular firewall.

What is most valuable?

For me personally, the best features of Fortinet FortiGate-VM are that it is user-friendly and easy to deploy. The GUI is very user-friendly, so anyone can quickly learn how to use it.

Fortinet FortiGate-VM is time-saving and robust from a security perspective, so it brings positive benefits to the organization.

What needs improvement?

In the future, I would like to see configuration backup on email included in Fortinet FortiGate-VM.

The AI capabilities that they launched last year should be enhanced. If we procure FortiManager, then through FortiAI, we can find out the issues or the configuration changes required as per best practices. Those things need to be added to help us troubleshoot more easily. If the AI helps us even with troubleshooting, it will save a lot of time for us as well.

Some of the compatibility and technical support issues are reasons why I rate it eight instead of nine or ten; the rest of everything is good.

For how long have I used the solution?

I have been working with Fortinet FortiGate-VM for around five to ten years.

What do I think about the stability of the solution?

We were facing challenges while deploying Fortinet FortiGate firewall on AWS with Graviton instances; we were not able to build HA. The Graviton processor has some limitations. I do not know exactly what the issue was, but we changed the instance type and then installed it. There must be some compatibility issues with that particular Graviton CPU and Fortinet.

What do I think about the scalability of the solution?

It took a couple of weeks, approximately two to three weeks, to overcome all those issues.

How are customer service and support?

The technical support is very helpful, but reaching technical support is quite difficult because whenever we have raised a ticket, it takes a lot of time to reach them and even make them understand the issue. When we raise a ticket, it routes to some L1 engineer, and they might not have adequate AWS or Azure knowledge, which is why it took a lot of time to get an L3 or L2 engineer and find a resolution.

What about the implementation team?

We have an entire team of ten to fifteen people involved in the process of deployment, and they are the implementation engineers.

What other advice do I have?

With respect to cloud networks, we may require some detailed documentation because that will help improve our implementation.

It was good; I did not find any challenge with Fortinet Security Fabric's real-time threat response capabilities.

We do not utilize Fortinet FortiGate-VM's Hybrid Mesh Firewall feature.

It is better how I assess the impact of Fortinet FortiGate-VM's threat detection on our IT security and our customer's IT security after implementation.

It is very affordable and very competitive pricing; I think it is a good solution. I rate this product eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Sankha Rajaguru

Cloud firewalls have strengthened real-time threat protection but still need smoother updates

  • December 11, 2025
  • Review from a verified AWS customer

What is our primary use case?

We are mainly using Fortinet FortiGate-VM firewalls which are particularly hosted in cloud environments. It will connect cloud environments with on-premise networks and secure cloud-hosted VM traffic, both outgoing and incoming traffic. Those are the main requirements we are receiving.

What is most valuable?

Real-time threat response is really good, and sandboxing and all the signatures are most of the time accurate. They are aligned with recent threats, and Fortinet also has Fortinet Labs where they do their own research and publish new signatures and threats in real-time to the firewalls and all the devices, so I think it is pretty good.

When comparing with Sophos, I think Fortinet's Security Fabric is really nice because they do have more signatures. When we talk about IPS and all these security features, I think Fortinet is good in that aspect.

Fortinet does provide a lot of visibility in Fortinet FortiGate-VM, and some devices do not have an inbuilt HDD. For logs and data retention, they provide the FortiCloud free service for seven days. Using those features, we gather information to troubleshoot and find root causes. They also have a FortiView section, which is very useful to find out the top sources, top destinations, and which sessions are running. It is very useful.

What needs improvement?

We mainly get firmware upgrades from time to time, and there are bugs. For the moment, I do not have any features in my mind to mention regarding improvements.

Since I have not worked with VMs so frequently, I cannot tell exact points. Overall, you are asking about the improvements which have to be done on the VM side. They are updating frequently, but sometimes it depends on internet connectivity. Those databases are not getting updated in such cases, so external threat feeds are helpful.

For how long have I used the solution?

I can say it has been about one to two years using it as a company. We use both the platforms.

What do I think about the stability of the solution?

I have not experienced any stability issues.

What do I think about the scalability of the solution?

It is scalable, but as per my knowledge, the license is bound to the hardware it comes with, which I have read.

How are customer service and support?

I have worked with the customer team and also the technical team. When we come to technical support, they provide very professional support to mitigate threats or troubleshoot issues. They provide the expected support.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

Three years ago, I worked in a different company. Now I work in a different one.

How was the initial setup?

I think someone who is new to firewalls can do the initial setup without any issue if they follow the guide. It is not that complex.

What about the implementation team?

Most of the time, we are purchasing it through our local partners and local distributors.

What was our ROI?

Obviously, when a customer hosts their firewalls in VMs, they will get ROI because they do not need that many specifications or hardware requirements to host a firewall.

What's my experience with pricing, setup cost, and licensing?

It is reasonable.

Which other solutions did I evaluate?

I am actually working with Fortinet and Sophos, and also I am looking partially for a rival to Checkpoint as well.

What other advice do I have?

Both Fortinet FortiGate-VM and appliance are available. The difference between Fortinet FortiGate-VM and appliance is the platform which you are hosting. In the appliance, I am really seeing the appliance already with the required OS and everything. When we go to the VM side, we have to host the VM according to the defined specifications, and we have to get the licensing for it. Basically, in the firewall maintenance and configuration part, I cannot see any huge difference. It is the same. When we go to the VM side, all the network cable management and some things are happening virtually.

Feature-wise, as per my knowledge, there are no additional features when you go to the VM or the appliance. You can have the same features either you go with the appliance or VM.

Fortinet FortiGate-VM, mainly affordability and flexibility because some customers do have their infrastructure in cloud environments. Some customers do not prefer to use the cloud platform's native firewalls. In those cases, customers are listing to host their own firewall. For cases in those situations, the customer can get the benefit for those areas since it is affordable. I think it is more affordable than cloud-native firewalls.

Benefits mean the main benefit is when a customer is trying to purchase a firewall. They do not need to pay a price for the appliance. They only need to purchase a license. For the appliance, they can use their own platform to host the firewall. I think that is the main benefit when it comes to the VM side.

Overall network security posture: when a customer implements their firewall in the VM in the cloud environment, they can monitor their hosted VMs' outgoing and incoming traffic. They can restrict access, and they can include IPS, AV, ATP, all these things to secure the traffic. I think it is a huge benefit rather than using the native cloud firewall that is provided by the platform.

When we come to threat detection, I can mention IPS as well. Also under the threat landscape, since as I remember, Fortinet FortiGate-VM has the largest signature base in the IPS. They help us to prevent a lot of known threats using their signature database, which updates continuously.

When we compare it with Sophos, I think the most benefits are their security posture. They have a strong security posture in Fortinet FortiGate-VM compared to Sophos. Also the utilization: Fortinet FortiGate-VM OS is very suitable for small hardware because Sophos OS runs on Linux, which requires huge CPU and RAM utilization. Those are the pros and cons when you compare it with Sophos.

We are using that. Recently we have done an implementation where when someone tries to scan our ports in the firewall for a few times, we have scripts to block those IPs. It is very useful and user-friendly. We can get a lot of tasks done through that automation feature.

Rather than depending on Fortinet's security posture, they provide us the possibility to integrate our firewalls with external threat feeds, which is a huge benefit. If Fortinet misses any host or signature update, we can get it updated through the external threat database.

It is very flexible. We can use several external authentication platforms to integrate with our firewall, for example, SAML or LDAP. They provide so many integration points, and as I remember, they are free of charge as well.

You have to size your firewall depending on your connection types and the threat sources. Fortinet FortiGate-VM firewall is based on that. You have to do proper sizing on the VM that you are putting the firewall on.

In our country, Sri Lanka, most of the customers use their internal firewall and perimeter firewalls. When we take all the customers, it is about more than thirty to forty percent using Fortinet FortiGate-VM as their internal or perimeter firewalls. Huge customers, so we do have a high demand for Fortinet for the internal and perimeter levels.

I would rate this product a seven out of ten overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    reviewer2742447

Creates seamless connectivity and boosts security efficiency

  • July 21, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Fortinet FortiGate includes deploying all Fortinet solutions, from zero to a complete deployment for infrastructure security. This includes securing the internal network infrastructure, securing the edge network for perimeter protection, and interconnecting sites through site-to-site VPN, multi-site, remote access, and SSL VPN.

Additionally, it includes the protection of DMZ servers through the most advanced UTM security profiles of Fortinet.

The use of Fortinet FortiGate helps me with site-to-site VPN and remote access. The use of Fortinet products occurs in real, professional deployment projects for the clients I work with. The specifications are based on the deployment of SD-WAN, site-to-site VPN, multi-site, hub and spoke, SSL VPN, and many other subjects for securing the infrastructure, whether it involves remote sites with small appliances or a head office site with data center or campus appliances.

For interconnecting remote sites, whether through site-to-site VPN or multi-site, the process is simple. It depends on the context and the client's specifications. For a client who has a site to interconnect, it will be a simple site-to-site deployment with IPsec VPN to allow interconnection of different sites. For a client who has several sites, I propose and deploy a hub and spoke setup with ADVPN for scalable interconnection of multiple sites.

What is most valuable?

The standout features of Fortinet FortiGate include its ease of use, intuitive interface for implementation, and simplified maintenance, administration, and daily management from deployment to monitoring. The accessible support and documentation that Fortinet makes available to all users is essential.

One of the advantages of using Fortinet is that it uses an identical FortiOS system for all Fortinet products. They all have an intuitive interface that is easy to use and learn, even for novices. They can easily integrate and adapt to use Fortinet in different use cases. In my experience with products from other providers such as Palo Alto, Cisco, and Check Point, Fortinet is the only provider to have successfully set up a unified operating system on all its products in the network security ecosystem.

Through a Fortinet FortiGate, you have the ability to manage the entire ecosystem of your network through a simple management system. The Security Fabric of FortiGate allows you to simplify management and threat response from all security equipment that can collaborate and be used together. Additionally, FortiManager accompanies this solution to unify the centralized management of all Fortinet products, using the same FortiOS system.

The use of Fortinet FortiGate in an infrastructure saves time, reduces costs, improves the security of users and resources, and prevents data leakage. When deployed properly to secure the infrastructure, there is increased productivity, improved user performance, and reduction in bandwidth consumption.

What needs improvement?

I think Fortinet FortiGate can be improved as Fortinet must address significant points of evolution. When I mention points of evolution at Fortinet, I mean they must implement simplified processes for deployment scenarios and enhance their ability to support customers, despite existing documentation and support access.

For how long have I used the solution?

I started using Fortinet FortiGate over six years ago. In the last three years, the use of FortiGate and many other Fortinet products has become intense and regular.

What do I think about the stability of the solution?

In my experience, Fortinet FortiGate is not stable at all.

What do I think about the scalability of the solution?

Fortinet FortiGate's scalability is good.

How are customer service and support?

Most of the clients I support technically with their Fortinet products appreciate the service. They don't have any problems, so there is no significant negative feedback.

Which solution did I use previously and why did I switch?

Before using Fortinet FortiGate, I used Cisco ASA. We switched to Fortinet because they provided much more concrete solutions, were more up-to-date, and focused on network security as their core business.

How was the initial setup?

On the cloud side, purchasing Fortinet FortiGate through the AWS Marketplace is very simple to deploy and easy to set up. My experience with the configuration process in AWS has been globally simple.

What was our ROI?

I have not seen a return on investment since using Fortinet FortiGate.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing for Fortinet FortiGate is that the licensing and hardware pricing is reasonable compared to other security solution providers. However, Fortinet must review the access to these licenses at reduced prices, and the appliance prices must be reviewed to allow access to all organizations, including small, medium, and large-sized businesses.

What other advice do I have?

I would add that all of Fortinet's UTM protection solutions are solutions that respond to the current ecosystem for the protection of critical infrastructures. My advice to others looking into using Fortinet FortiGate would be that while recommendations are great, they should ask more questions. I rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Shivaraj E

Web filtering and application categories provide robust security while traffic remains stable with excellent support

  • July 04, 2025
  • Review from a verified AWS customer

What is our primary use case?

Our use cases include link aggregation with core switches and WAN switches solutions when having multiple ISPs to reduce the number of utilization ports in the Fortinet FortiGate firewall. We can provide link aggregation bandwidth and throughput of 1GB and create LACP for their traffic. The solution includes LACP link aggregation solutions, LDAP integrations, and read-write profiles for L1 and L2 access integrations. It also includes dial-up VPN, hub-and-spoke setup, IPsec tunnels setups, and automation features where administrators receive notifications for any changes in the firewall. Currently, in India, approximately 30 to 40% of organizations utilize these devices.

What is most valuable?

The most valuable features of Fortinet FortiGate include web filtering and application category functionality. The application category allows web filtering based on categories, which is one of the strengths of the Fortinet FortiGate firewall. The traffic is stable and seamless. We have found minimal bugs in the firmware, and when issues are discovered, they are immediately rectified with TAC engineers.

Fortinet FortiGate can be deployed in both large and small organizations. The solution can be implemented in organizations with 150, 60, or 100 users. We can provide solutions based on their throughput requirements, which is a significant advantage of the firewall.

What needs improvement?

I require many more features as of now.

For how long have I used the solution?

I've been working with Fortinet FortiGate for four years.

What do I think about the stability of the solution?

The traffic is stable and seamless. We have found minimal bugs in the firmware, and when issues are discovered, they are immediately rectified with TAC engineers.

What do I think about the scalability of the solution?

I have not gone in-depth regarding scalability, but from economic, financial, and security level perspectives, everything is manageable and better understood. We also receive support from the TAC team.

How are customer service and support?

Support services are excellent, deserving a rating of 8.5 to 9. Technical support provides better clarity about issues. Only two or three cases rarely remained unresolved by TAC engineers.

Which solution did I use previously and why did I switch?

When comparing with other OEM levels, we can provide better solutions.

How was the initial setup?

The complexity level is not significant.

Which other solutions did I evaluate?

When using another OEM firewall, we can provide alternative solutions.

What other advice do I have?

The solution is very easy to understand and handy. We have customers deployed both on-premises and in the cloud. Our main focus is on monitoring bandwidth utilization and identifying which applications are used most frequently and which IPs are affected. We have separate monitoring tools to identify malware or malicious content downloads, providing additional benefits. 

For data center solutions, we provide solutions based on throughput, number of users, and traffic routing from hubs to DC. The application utilization tracking allows us to see bandwidth usage per IP and MAC address, helping allocate traffic shaping for particular departments.

I would rate it a nine out of 10

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2706363

Comprehensive network management and seamless integration enhance operational efficiency

  • June 04, 2025
  • Review from a verified AWS customer

What is our primary use case?

We are a reseller of Fortinet FortiGate, so we have several use cases. We use Fortinet FortiGate to protect banking companies, and we use it to protect edge cloud data centers and so on.

How has it helped my organization?

Fortinet FortiGate has positively impacted our organization by allowing us to scale fast.

What is most valuable?

One of the best features of Fortinet FortiGate is SD-WAN. It works very well with BGP, and AD-VPN is also great. The routing features from Fortinet FortiGate are exceptional. For the security features, their WAFs are extremely limited, however, everything else is great.

They are very affordable compared to Palo Alto and other vendors, offering a great solution for networking and SD-WAN with extremely good protection.

They have great features, and I can integrate with EMS for ZTNA and numerous other functionalities.

The networking aspects of Fortinet FortiGate, such as FortiSwitches and FortiAPs, and how they act integrated are impressive. From the firewall, I can manage the whole network, which makes operations much easier.

What needs improvement?

I have several concerns about Fortinet, however, regarding Fortinet FortiGate itself, they could improve their support system. It's hard to get a good engineer to help you.

Additionally, they lack a post-sale process; once the sale happens, they just vanish, and then you're on your own. That is my main problem.

The WAF is extremely limited. You can't create exceptions, for example. You can only enable or disable. You can create exceptions, however, they must be applied globally.

I am doing my first implementation with SASE. With Google, it lacks a lot of app integration and a lot of features that the other competitors have.

For how long have I used the solution?

I started to work with Fortinet FortiGate more than 15 years ago.

What do I think about the stability of the solution?

Fortinet FortiGate's stability has changed over time. They used to be very stable. In the past couple of years, they started releasing numerous new features, and things have become somewhat unstable.

From one version of Fortinet FortiGate to another, sites have stopped blocking, and I experience some minor problems that have become usual in the past couple of years. They are working very hard to fix these issues.

Currently, I would rate the stability of Fortinet FortiGate at about seven or eight out of ten.

What do I think about the scalability of the solution?

Fortinet FortiGate has excellent scalability; I would rate scalability a perfect ten.

How are customer service and support?

It is extremely hard to get a good engineer from Fortinet to help with day-to-day operations and problems.

How was the initial setup?

The initial setup for Fortinet FortiGate is straightforward. There's extensive documentation available on the internet, and they have great support on that subject.

Their administration guide is excellent, and their training program is also great and free. You can configure a Fortinet FortiGate in approximately two hours if you understand your network requirements.

What was our ROI?

In Brazil, the ROI situation is complicated because everything is very expensive. However, we haven't used MPLS for over five years now, and it was extremely beneficial to see the changes from MPLS to SD-WAN using Fortinet FortiGate. Our ROI was extremely high at that time.

Currently, our ROI is more focused on day-to-day operations, and it's excellent. I don't have the exact number, however, it's highly favorable.

What other advice do I have?

I would advise people considering using Fortinet FortiGate to buy it and trust the company; it's a great product. You need to be a little patient with Fortinet itself. However, the product is great.

I would rate Fortinet FortiGate overall at about a nine out of ten. That said, they lack good support.


    Sitti Ridzma Salahuddin

Integrates seamlessly and helps with real-time threat response

  • May 28, 2025
  • Review from a verified AWS customer

What is our primary use case?

The protection of assets in the cloud was our customers' main use case for the Fortinet FortiGate-VM firewall. They wanted to have an easy IPsec or secure IPsec VPN.

How has it helped my organization?

Since the solution we offered was a complete suite with Fortinet FortiGate-VM, it was easier for them to manage because they have FortiManager as well. The main reason they wanted to position FortiGate in the cloud was so that they could easily deploy through FortiManager. That was the selling point we had for them. Especially for their multiple branches, where they had approximately 60 sites, and some assets were in AWS, it was really a good deployment opportunity. FortiManager and FortiAnalyzer were also part of that solution.

What is most valuable?

Fortinet Security Fabric and real-time threat response capabilities are the main selling points. If you use their Fabric, it is easier to set up and patch things, especially on solutions, making it brand-centric. It is easier to manage, get the reports needed, and implement.

What needs improvement?

In the Philippine market, where cybersecurity is still growing but not yet fully mature, we have many clients who have Fortinet FortiGate-VM or hardware. However, we cannot really position the Fabric if the licenses, renewal parts, or other components have monetary requirements that hinder full utilization.

For how long have I used the solution?

The solution we proposed to our client was implemented a year ago, and they are still using it.

What do I think about the stability of the solution?

We have not experienced any issues so far because we use stable firmware and updates.

What do I think about the scalability of the solution?

It's scalable enough.

How are customer service and support?

It was easy to contact Fortinet support because we have support in the Philippines. There could be improvement with more Filipino representatives for easier discussion and better language comprehension.

How was the initial setup?

Fortinet FortiGate-VM firewalls are easy to set up. We have deployed in both AWS and Azure public clouds. For deployment, a day is sufficient, with simple deployments taking two to three hours.

What's my experience with pricing, setup cost, and licensing?

The solution is relatively pricey, but it usually depends on the use case or environment. For large enterprises, price is not a problem because they need that solution. However, in the Philippine market, many of our clients are still small to medium businesses, so the price can be challenging. The license for Fortinet FortiGate-VM costs 100K to 150K Philippine pesos per year for VM1 or VM2.

As integrators, the price has been challenging, especially for renewals.

What other advice do I have?

We also provide FortiGate-VM, FortiAnalyzer, and FortiManager to our clients.

Fortinet FortiGate-VM is one of the easiest and most user-friendly brands we use, with excellent threat intelligence and accessibility. If you have multiple Fortinet FortiGates, you get easy access and better visibility with FortiManager or FortiAnalyzer. They have been improving with each version.

I would rate this solution a nine out of ten.


    Ino Vitra

Helps secure complex environments through strong integration and security features

  • March 13, 2024
  • Review from a verified AWS customer

What is our primary use case?

I primarily use it for the Nextiva SIM firewall and the website application firewall. We strive to serve our customers, including utilizing the SD-WAN feature in FortiGate in our office.

What is most valuable?

The features that are beneficial for failure mitigation and security include PPN and firewall security. The integration of multiple networks, especially in complex environments such as the finance and manufacturing industries, makes FortiGate valuable. In these industries, it can be difficult to implement and integrate several applications.

What needs improvement?

Currently, I am working on improvements. One of the main areas is the processing and integration of new features. In my opinion, refreshing the CPM technology with zero-trust access could enhance its performance.

For how long have I used the solution?

I have used the solution mostly for maybe ten years.

What do I think about the stability of the solution?

The product has been very stable, based on my ten to eleven years of experience. When I propose FortiGate to customers, hardware problems have been minimal, which suggests a reliable performance.

What do I think about the scalability of the solution?

Scalability is well-supported, with the notable ability to implement features easily. FortiGate offers robust scalability options.

How are customer service and support?

I find the customer service to be good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup typically takes three to five days.

What other advice do I have?

Sometimes, questions arise about the backup position, especially regarding firewall operations. FortiGate, placed next to Nextiva SIM, excels in terms of pricing and operational efficiency. Customers can easily troubleshoot with great technical support. I would rate it nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


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