Impossible to get support

• By Mike Johnson
• on 08/26/2017

1. I have a fortinet account
2. I have my serial number for the Fortigate VM (directly copied from the Fortigate Console - I know it is correct).

I click on the contact support link mentioned under the Support section of the AWS marketplace listing. It asks me to login. I login with my fortinet account. I try to create a technical support ticket. To create a ticket, it asks for a serial number. I enter the serial number but it says the serial number is invalid (i took the serial number directly from the Fortigate console, so I know it is correct).

In my Fortigate Admin screen, I try to "register" the product - every time i register, it says "Unknown Error".

My issues are the following
1. I cant register the product with my fortinet account - I get an "An Unexpected Error Occurred" message.
2. Because I can't register the product with my fortinet account, I am unable to submit a support ticket. When I try to create a support ticket in the portal, it says "Invalid Input Data. The Serial Number is Not Registered."

So how are we supposed to get support?