Painful to get support

• By David
• on 09/12/2017

Apparently, you can use the web console to register your device to get 24/7 support and to register cases , but guess what? "is not supported" anymore so you have to use the https://support.paloalto .... You have to create the account and register the device, but you need Device Serial Number or Auth Code: or Sales Order Number or Customer Id. The only one you can get is the Serial number but it doesn't work. I had my account from a paloalto trainning with the business email, we also have physical paloaltos, but you can't register for support with this account for some reason...

AHHH but there's more, in the webconsole there's an email you can use to reach support team, i redacted my email with evidence of the issue just to find out this email is not a valid way to reach support since 1 march 2016, but the console still has the option.

i know this is a good solution but i don't know why this is so difficult when you are buying from AWS...

2 stars for the effort :D