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Reviews from AWS customer

18 AWS reviews

External reviews

449 reviews
from and

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4-star reviews ( Show all reviews )

    ABHISHEK DUBEY

Helps to monitor logs from various sources but improvement is needed in support

  • March 14, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use the tool to monitor logs from various sources. Multiple users send their logs to the Splunk Enterprise Platform using different methods, including Universal Forwarder and AWS services like S3. Additionally, we utilize tools like AWS Genesys for log transmission.

What is most valuable?

The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system.


The dashboard and visualization features are good for data analysis. With features like the Studio dashboard introduced in versions 8 to 9, users find it much easier to create dashboards without knowledge of languages like XML.

What needs improvement?

Based on my experience, I've noticed areas for improvement, particularly in support. Developers typically interact with support personnel who may lack technical expertise when raising support tickets. This can result in delays as initial interactions involve sharing documents before escalation to higher support levels.

For how long have I used the solution?

I have been using the product for four years.

What do I think about the stability of the solution?

I rate the tool's stability an eight out of ten.

What do I think about the scalability of the solution?

The tool's scalability is good, and it is based on licensing. My company has more than 10,000 users.

Which solution did I use previously and why did I switch?

I used Dynatrace before the Splunk Enterprise Platform.

How was the initial setup?

The tool's deployment can be complex for the first time. It can become more manageable after that.

What's my experience with pricing, setup cost, and licensing?

If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue.

It can be perceived as expensive, especially for organizations dealing with large volumes of data, such as in the banking sector, where numerous logs are generated every second. While other tools are available at lower costs, some teams may consider open-source or lower-cost alternatives, especially if they have funding constraints.

What other advice do I have?

Regarding security and event management, the tool is handled by a different team. They utilize security enterprise tools, including SIEM, to manage security. Splunk Enterprise Platform's real-time processing capability significantly enhances our data monitoring. I would rate it an eight out of ten.


    Poorna Gopi

Good infrastructure and easy to maintain

  • August 17, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use Splunk Enterprise for data visualization.

We use Splunk administration rather than Splunk development.

We provide support to users so they can access our Splunk application and use it however they want. For example, if they are not able to view some of the logs that are coming from their servers in our Splunk, then we usually check all the logs here that have been missed and forward the ones that were not forwarded.

Also, sometimes they use their access to install some apps. We have Splunk apps and they want us to create an app for their usage. We also need to create these apps in the Splunk application. Sometimes they aren't able to download or upload files into Splunk or other websites. They aren't able to download these reports as PDF files. We usually work on this and try to resolve it as quickly as possible.

How has it helped my organization?

We use Splunk for cyber security. We have a lot of teams who use Splunk for different purposes. The security team uses it to authorize log-ins, so in case something happens, Splunk monitors it. Also, the development team uses it to monitor data while they're creating a new application.

What is most valuable?

In the enterprise platform, all of the clusters and indexes are under our maintenance. If required, we can make changes and see the logs manually by getting into the servers.

What needs improvement?

Things have to be managed manually in Splunk Enterprise, which is not the case in Splunk Cloud, where the client could manage it on their own.

It would be useful if Splunk Enterprise Platform could monitor the application URL, to check whether it's responsive or not.

For how long have I used the solution?

I've been using it for a year and a half.

What do I think about the stability of the solution?

It is completely stable and the infrastructure is good. We have no issues with our Splunk Enterprise Platform.

How are customer service and support?

We contact technical support whenever there's an issue with logs and they work through it with us.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use both Splunk Cloud and Splunk Enterprise. We might opt for Splunk Cloud in the future since it's less expensive, but we are currently using both.

How was the initial setup?

The deployment takes about a day. I would say that the initial setup is quite a complex thing to do because there are a lot of things that have to be done for clustering all the features and indexing and then forwarding data to the indexes. When it comes to applications, we have to replicate the data. The process takes time. Once everything is done, we still need to monitor the infrastructure constantly.

It is easy to maintain if you are familiar with the deployment model.

Which other solutions did I evaluate?

I have hands-on experience with AWS, Linux, Ansible, and Terraform and with programs like Python, Java, and SQL as well. I also use tools like Catchpoint, Nagios, and Grafana.

What other advice do I have?

I would suggest using Splunk Cloud first, and then Splunk Enterprise because the maintenance and the infrastructure management are easy. I would rate it an eight out of ten.


    Ankit

The product is good , but the 60 day trial license is already expired.

  • February 27, 2019
  • Review from a verified AWS customer

As the Splunk software is preinstalled on OS the trial license is already activated at the time image was created and so when launched this ami , my license is already expired 4 months back. Support can you help please ? I need to evaluate consumption before purchasing the license.


    Stumpy

Unbelievalbly easy to setup

  • November 27, 2017
  • Review from a verified AWS customer

Very easy to setup and get Splunk Enterprise up and running almost instantly. Since Splunk is the best of breed SIEM and log analysis/correlation tool, this is fantastic.


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