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AWS FreePBX v16 with included Technical Support

TheWebMachine Networks | 16.3

Linux/Unix, CentOS 7.8 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

33 AWS reviews

External reviews

14 reviews
from G2

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Drew M.

Great Product with Great Service

  • October 03, 2019
  • Review verified by AWS Marketplace

I have been using AWSFPBX from TheWebMachine for 3 years in production now. Our system ran great upgrade after upgrade, eventually we suffered a hack (likely our fault on loose configs). Reaching out to their support is easy and they are prompt to reply after each and every response *unusual for most companies*. They helped analyze my situation and gave a thorough solutions based approach. In the end we went the nuclear route and blew up the old machine, they offered step-by-step support to help with this although I did not need that as I'm pretty familiar, but nice to no the support is there! I ALWAYS recommend this AMI to any business I encounter that needs a solid PBX in the cloud.


    CloudVoiceTel

Great product, great value, great support, and nice people

  • April 14, 2019
  • Review verified by AWS Marketplace

I have used various cloud-based systems over the years and many of them have been very good. I'd have to say that TheWebMachine provides not only a great product, but one that can grow as you need, and that has great support. I like the support so much for the following reasons. First, the support that is provided is responsive, effective, and at an expert level. Second, it is provided by nice people that treat you as you would like to be treated. I enjoy working with TheWebMachine and I am able to provide my clients with a great platform filled with value.


    Sessions

Awesome Product

  • August 15, 2017
  • Review verified by AWS Marketplace

This product is well worth the extra money for yearly support. Install was super simple one-click install and had its own security group already built which is a huge time saver as all the ports needed for SIP out of box. Asterisk was ready to go as soon as the image was done spinning up.

Tech support was always super helpful and very thorough in response to questions.


    PSH

Great support

  • March 15, 2017
  • Review verified by AWS Marketplace

Just moved the FreePBX instance into my production environment. So far everything seems good had one config issue but i chatted on-line with their support dept today and they quickly pointed me in the right direction. I was Impressed with how easy it was to reach support and how knowledgeable they were.

Thank you.


    John D.

Amazing service, THE BEST SUPPORT!

  • February 04, 2017
  • Review verified by AWS Marketplace

We have been using the AWS FreePBX for a little over a month now.
What can I say, is it easy to use? Yes, one of the easiest platforms I've ever had the privledge of using.
Was set-up fast? I had the whole system up and running in less that 20 minutes!
Can I live without it? Probably, but I wouldn't want to!!
I normally do not write reviews, but the AWS FreePBX is indeed something else. If it can help someone make a choice on between trying it or not I would definitely recommend giving it a shot. I assure you, you will NOT be disappointed!
Something very important,
TheWebMachine Networks Customer Service is very fast at responding and friendly too.
I wish i could leave 1000 stars instead of 5 on the feedback...


    ThinkREG

Amazing Support

  • February 02, 2016
  • Review verified by AWS Marketplace

We are a small company of 7 people, and the phone system has long been the bane of my existence. We moved to a pbx in 2005, and we made changes as little as possible. Once phones were working, don't look at the pbx funny, don't speak to it badly. Just leave it alone.

We actually paid a company a few years back to migrate our system to AWS, and that has worked ok, but was not a fully supported product. Recently, the drive became full, and the system became completely inaccessible. Hence, that forced migration to a new system, and needing to be up and running as quickly as possible.

I started on this myself. Fairly familiar with the FreePBX interface, but had some trouble getting voice to work. (If you have ever set up a pbx behind a firewall, I don't have to explain this to you. IT'S A PAIN.) Emailed TheWebMachine, and got a reply back from Mike. We booked out an hour, I granted him access to my machine, and phones were up and running in less than an hour. VERY KNOWLEDGEABLE. Also explained how their instance is set to auto resize the voicemail drive (so we can't get locked out like on our old system.) Really happy with this solution doesn't say enough.


    Michael Lubieniecki

Great AMI with Perfect Customer Service

  • October 15, 2015
  • Review verified by AWS Marketplace

I'm quite new to AWS and actually started using it not that long ago. Mike from TheWebMachine has been quite supporting in providing assistance when needed. Coming from a Trixbox background to FreePBX, I had several teething issues but Mike has been nothing but helpful. I would highly recommend this subscription AMI for those looking for a well made, quality configured FreePBX system.