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It provides a solid firewall, but they could improve on the support

  • By John X.
  • on 12/05/2018

We are using as a firewall product.
How has it helped my organization?
It helped to connect our satellite offices to the main Amazon infrastructure in a circular way.
What is most valuable?
It provides a solid firewall.
What needs improvement?
We had some problems with the configuration. They had provided a CloudFormation template, and we had to go several rounds to make it work.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It's pretty stable. For our usage, it has been pretty good.
What do I think about the scalability of the solution?
We are a small company with a small infrastructure. For our infrastructure, it is perfectly solid. I don't have experience using it on a larger scale.
How is customer service and technical support?
They could definitely improve on the support, especially in other countries. Right now, it is just average. For example, we have a team in India. When they face issues, they have to go to Australia or talk to somebody in the US to receive support. They should be more responsive and have more local offices.
What about the implementation team?
AWS has been pretty good. It is well integrated and pretty user-friendly. Initially, we experienced issues with the configuration because Sophos provided us a CloudFormation template, which caused us some back and forth. By now, the process may have improved.
What's my experience with pricing, setup cost, and licensing?
Purchasing it through the AWS Marketplace went smoothly. We did not have any issues and the pricing was decent.
We decided to purchase through the AWS Marketplace because of the integration with the AWS infrastructure, firing it up and configuring it was very seamless.
Which other solutions did I evaluate?
We originally considered Barracuda and another solution.
We chose Sophos because we thought that it provided superior service. Also, they have a long history in the market, and I received a recommendation from one of my consultants.
What other advice do I have?
I would recommend to take a look a product, as it is a good product apart from the improvements that I mentioned. We are very happy with the product so far.
It is used as a standalone. We don't integrate it with other systems.


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